– Receptionist

Position: Receptionist

Department: Front Office / Administration

Location: Thane

Employment Type: Full-Time

Job Summary

We are looking for a professional, courteous, and customer-focused Receptionist to be the first point of contact for customers and visitors for our organization. The candidate will be responsible for managing the reception area, welcoming customers, handling calls and enquiries, coordinating with internal departments, and ensuring a smooth and positive customer experience.

Key Responsibilities

- Welcome and greet customers, visitors, and vendors in a polite and professional manner.
- Understand customers' requirements and direct them to the appropriate department or concerned person.
- Handle incoming and outgoing telephone calls and transfer calls to the relevant departments.
- Maintain a professional and organized reception area.
- Manage customer enquiries received at the reception desk and provide appropriate information.
- Coordinate with Sales, Service, CRM, Accounts, and Administration teams as required.
- Maintain visitor records and other front-office registers.
- Schedule appointments and assist in coordinating customer visits.
- Record and communicate customer messages accurately and promptly.
- Assist customers with basic information regarding dealership facilities, working hours, departments, and processes.
- Support the CRM/customer service team in handling walk-in customers and enquiries.
- Maintain records, documents, and daily reception reports as required.
- Handle basic administrative and front-office activities.
- Ensure customer complaints or requests are promptly communicated to the concerned department.
- Follow company standards for customer service, grooming, telephone etiquette, and workplace discipline.




- Perform any other front-office or administrative duties assigned by the management.

Candidate Profile
- Graduate / HSC or equivalent qualification.
- 1–3 years of experience in reception, front office, customer service, hospitality, automobile dealership, or a similar role preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-oriented approach.
- Good telephone etiquette and skilled manner.
- Basic computer knowledge, including MS Office and email.
- Ability to coordinate effectively with multiple departments.
- Good command of English, Hindi, and Marathi preferred.
- Presentable, well-groomed, punctual, and disciplined.
- Ability to remain calm and courteous while handling customer queries.

Key Skills
- Customer Service
- Front Office Management
- Communication Skills
- Telephone Etiquette
- Customer Handling
- Appointment Coordination
- Basic MS Office
- Interdepartmental Coordination
- Professional Grooming
- Problem Solving

Key Performance Indicators (KPIs)
- Customer greeting and response quality
- Call handling and response time
- Accuracy of customer/visitor records
- Appointment coordination
- Customer feedback
- Front-office discipline and presentation
- Effective coordination with internal departments

Working Hours : 10:00 AM to 07:00 PM As per dealership operational requirements and company policy.

Compensation

Salary: As per experience and company standards.

Benefits: As per company policy.

Ideal Candidate The ideal candidate should be friendly, confident, well-spoken, and customer-oriented, with the ability to create a positive first impression and ensure that every customer visiting Navnit Motors receives professional and courteous assistance.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages

- Provident Fund

Experience:
- Receptionist: 3 years (Required)

Language:
- English (Required)

Work Location: In person

📌 Receptionist (Mumbai)
🏢 Navnit Motors
📍 Mumbai