Skill requirement

Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing etc.

Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred

Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts

Experience Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc

Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis

Valuable Interpersonal, Written and Spoken Communication Skills

Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement

Role

Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc

Weekly monitoring of various health reports. collection and review of identified metrics.

Steering the customization and implementation of Quality Strategy for the assigned portfolio,



aligning to delivery leaders and other stakeholders‿ expectations

Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction

Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio

Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments

Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting

Enabling the effective closure of internal / external assessment / audit findings by delivery teams

Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture

Identifying and facilitating Continuous Improvements including Automation Opportunities

Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios

Weekly monitoring of various health reports. collection and review of identified metrics.

Job Location :: Chennai / Bangalore / Hyderabad / Pune

📌 Quality Consultant (Chennai)
🏢 Tech Mahindra
📍 Chennai