Expertise in GIS (Google Mapping or Apple Mapping)
- Excellence head with a demonstrated history of working in the outsourcing/offshoring industry. 2.
Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
- Must have led/ driven six sigma and lean projects.
- Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
- Must have worked in cross functional teams and demonstrated ability to drive change in the process.
- Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
- Well versed with MS Office – Excel and PowerPoint.
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and rapid paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Public
- Drive standardization practices and ensure strict compliance in internal and client defined processes.
- Ensure all process metrics are met.