Company Description Nimbus BPO Limited provides business process outsourcing solutions for organizations ranging from small enterprises to large business houses. The company prioritizes customer satisfaction and focuses on delivering services with superior quality at minimum cost. Nimbus BPO’s platform supports both traditional business models and modern operational needs, helping clients streamline processes and improve efficiency.

Team members are encouraged to contribute to continuous improvement and high service standards for a diverse client base.

Role Description The Quality Analyst role at Nimbus BPO Limited is a full-time, on-site position based in Noida. This role involves monitoring and evaluating customer interactions and process outputs to ensure adherence to defined quality standards and client requirements.

The Quality

Analyst will conduct regular audits, document findings, and prepare quality reports, highlighting trends, gaps, and opportunities for improvement. They will collaborate with operations teams to provide feedback, support coaching initiatives, and help standardize procedures. The role also includes maintaining quality documentation, participating in calibration sessions,



and contributing to the development and refinement of quality frameworks and best practices.

Qualifications

- Candidates should possess strong Analytical Skills for data interpretation, trend identification, and root cause analysis.
- Candidates should possess Quality Control and Quality Assurance skills to monitor processes, evaluate outputs, and enforce quality standards.
- Candidates should possess Quality Management skills to support the design, implementation, and improvement of quality frameworks.
- Candidates should possess effective Communication skills to provide clear feedback, prepare concise reports, and collaborate with cross-functional teams.
- Relevant experience in a BPO or service-focused setting, particularly in quality or process improvement roles, is preferred.
- Working knowledge of quality evaluation forms, scoring methodologies, and basic reporting tools (e.g., Excel or similar) is beneficial.
- Ability to work with minimal supervision, maintain attention to detail, and manage multiple audits or tasks simultaneously.
- A bachelor’s degree in business, management, or a related field, or equivalent practical experience, is advantageous.

📌 Quality Analyst (Noida)
🏢 Nimbus BPO
📍 Noida