We are hiring for Customer Support - Voice process across Levels.
Proving support in voice process - Payments/ Billing/ Payroll etc
Exp : 3 - 8 yrs
Loc: Gurgaon
Shifts : US shifts
Roles
- Perform detailed quality audits to evaluate agent performance against defined KPIs and policies.
- Provide structured and actionable feedback to improve accuracy and reduce errors.
- Conduct calibration sessions to ensure consistency across QA evaluations.
- Provide insight and solutions to operational management to maximize lead conversion and customer/supplier satisfaction
-Monitoring and improving process quality and ensuring compliance with organizational and regulatory standards. -Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
📌 Quality Analyst - International Process (Gurugram)
🏢 Mastermind Network
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.