About the Role

We are looking for an experienced Project Manager to manage and oversee CM1 commercial activities across AEML distribution areas in Mumbai. The role will be responsible for end-to-end operational management, workforce deployment, field activities, revenue collection, meter-related operations, SLA/KPI achievement, consumer grievance management, MIS reporting, and coordination with AEML officials.

The candidate will be responsible for ensuring smooth execution of commercial operations while maintaining productivity, quality, safety, compliance, and contractual requirements.

Key Responsibilities

1. Project & Operations Management

- Take overall responsibility for CM1 commercial activities across assigned AEML distribution areas.
- Plan and deploy manpower, vehicles, tools, equipment, and other field resources.
- Plan and monitor daily, weekly, and monthly operational targets.
- Ensure smooth execution of field and back-office commercial activities.
- Monitor operational productivity, SLA, KPI, quality, and performance parameters.

1. Commercial & Field Operations

- Supervise meter reading, bill distribution, revenue collection, and meter replacement activities.
- Monitor replacement of defective, damaged, tampered, burnt, and abnormal meters.
- Track revenue collection performance against assigned targets.
- Monitor field activities and ensure timely completion of assigned jobs.
- Review operational exceptions, pending jobs, and field-level issues.

1. Workforce Management

- Monitor manpower attendance, deployment, productivity, and utilization.
- Review field team performance and identify areas requiring improvement.
- Ensure optimum utilization of available manpower and resources.
- Take corrective actions to address productivity or performance gaps.
- Maintain discipline and qualified conduct among project personnel.

1. Consumer Grievance & Issue Management

- Review consumer complaints,



field exceptions, grievances, and escalations.
- Ensure timely resolution and closure of field complaints.
- Coordinate with relevant teams for resolution of critical consumer and operational issues.
- Escalate unresolved or critical matters to the appropriate authority.

1. Material & Asset Management

- Monitor material issuance, consumption, utilization, and reconciliation.
- Ensure proper utilization and accountability of project materials.
- Maintain appropriate records and documentation related to materials and field activities.

1. AEML Coordination & Compliance

- Coordinate with AEML officials on day-to-day operational and commercial matters.
- Ensure compliance with AEML SOPs, safety requirements, contractual obligations, and project guidelines.
- Ensure proper documentation and record keeping for all commercial activities.
- Escalate critical operational, commercial, safety, and consumer-related matters to the appropriate authority.

1. MIS & Performance Reporting

- Prepare and review Daily, Weekly, and Monthly MIS reports.
- Track operational targets, productivity, revenue collection, manpower deployment, complaints, meter replacement, and other project KPIs.
- Analyze performance data and identify operational gaps.
- Conduct periodic performance review meetings with field and back-office teams.

8.Technology & Process Management
- Ensure effective utilization of mobile applications, DMS, and other project management/operational systems.
- Monitor system-based activity tracking and data accuracy.




- Ensure timely updating and maintenance of operational records in project systems.

1. Team Management

- Lead and supervise field and back-office teams.
- Conduct regular review meetings to monitor performance and operational challenges.
- Provide direction to team members and ensure achievement of assigned targets.
- Promote discipline, accountability, safety, and professional conduct across the project team.

1. Confidentiality & Information Security

- Ensure confidentiality and appropriate handling of consumer, operational, commercial, and project-related information.
- Ensure project personnel follow applicable information-security and dataprotection requirements.

Key Performance Indicators (KPIs) The Project Manager will be responsible for monitoring:

- Daily/Monthly operational targets
- Revenue collection achievement
- Meter reading productivity
- Bill distribution performance
- Meter replacement turnaround
- SLA & KPI compliance
- Manpower attendance and productivity
- Consumer complaint resolution
- Pending job closure
- Material consumption and reconciliation
- Field team productivity
- Quality and compliance
- MIS accuracy and timely submission
- Safety and SOP compliance

Required Skills & Competencies

- Project & Operations Management
- Commercial Operations
- Field Workforce Management
- Revenue Collection Management
- Metering Operations
- SLA & KPI Management
- Manpower Planning & Deployment
- Team Management
- Consumer Grievance Management
- MIS & Reporting
- Material Management
- Vendor/Contractor Coordination
- AEML/Utility Operations exposure
- MS Excel and MS Office
- Mobile/DMS-based Field Applications
- Problem Solving & Escalation Management
- Strong Communication & Coordination Skills

Interested candidate can share there resume on :- [email protected]

📌 Project Manager (Mumbai)
🏢 Saicomputer
📍 Mumbai