? Project Manager

- Role Overview
Responsible for planning, executing, and managing IT projects and service transition initiatives from initiation through completion. The role involves coordinating cross-functional teams, managing customer expectations, tracking project scope, schedule, risks, resources, and financials, and ensuring successful delivery within agreed timelines and quality standards.

- Key Responsibilities

- Plan and manage projects from initiation through successful completion.
- Define project scope, objectives, deliverables, milestones, timelines, and responsibilities.
- Coordinate cross-functional teams across Database, Cloud, Infrastructure, Application, and other technology tracks.
- Act as the primary point of contact for project-related communication with customers and stakeholders.
- Conduct regular project status meetings and provide progress updates to customers and leadership.
- Track project schedules, dependencies, milestones, deliverables, and overall project health.
- Manage project risks, issues, dependencies, and escalations and drive them to closure.
- Manage project resources, capacity, allocation, and utilization to ensure effective delivery.
- Coordinate recruitment, onboarding, knowledge transfer, shadowing, and transition activities where required.
- Manage project financials, effort utilization, billing inputs, SOWs, Change Requests, and commercial dependencies.
- Work closely with Sales, Finance, Contracts, HR, and technical teams to ensure smooth project execution.
- Ensure project deliverables meet agreed scope, quality, timelines, and customer expectations.
- Drive process improvements, standardization, automation, and operational efficiency initiatives.
- Manage project documentation, governance, action items, decisions, and status reports.




- Identify opportunities for resource optimization and improved project profitability.
- Support new projects and customer engagements through project planning, estimation, staffing, and transition activities.
- Lead customer escalations and ensure timely resolution of project-level concerns.
- Conduct project reviews and identify lessons learned and improvement opportunities.
- Ensure appropriate governance and communication throughout the project lifecycle.

- Project Management Areas

- Project Planning & • Execution

- Scope, Schedule & • Cost Management

- Resource & • Capacity Planning

- Risk & • Issue Management

- Customer & • Stakeholder Management

- Project Governance
- Transition & • Knowledge Management

- SOW & • Change Request Management

- Financial & • Commercial Tracking

- Cross-functional Team Management
- Service Delivery Coordination
- Continuous Improvement

- Key Performance Indicators

- On-time project delivery
- Project scope and quality compliance
- Customer satisfaction
- Resource utilization
- Project profitability
- Risk and issue closure
- Successful transitions and onboarding
- Stakeholder satisfaction
- Project governance and reporting
- Delivery team performance

- Preferred Experience

- 12+ years of experience in IT Services / Project Management / Managed Services.
- Experience managing enterprise IT projects and global customers.
- Strong experience in cross-functional team management.
- Experience managing project budgets, resources, timelines, risks, and deliverables.
- Experience with SOWs, Change Requests, commercial coordination, and customer governance.
- Robust understanding of IT service management and project delivery processes.
- Excellent communication, stakeholder management, negotiation, and presentation skills.
- Strong ability to manage multiple projects and priorities simultaneously.

📌 PROJECT MANAGER - Project Management-Infrastructure (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru