Role & responsibilities :

- Identify new requirements and opportunities for AI powered chatbot for retail customers; build strategies around the same, gather program requirements, create requirements document and launch campaigns; analyze, iterate and optimize results

- Identify market opportunities through customer research and insights

- Conduct competitive analysis, develop Business Scope, Requirements and ROI

- Lead, create and launch market-leading product offerings in partnership with business, marketing, user experience and support

- Prioritize customer needs and develop product roadmaps to deliver on meeting customer expectations

- Own the product lifecycle from requirements gathering through production and release

- Develop Business Plans for products; Partners with marketing teams to create programs that increase market share, retention and profits

- Work with internal /external Digital Design team to create User Experience Scenarios (mock-ups) for products

- Develop and present business cases to senior management for investment

- Work with Systems Vendors, IT, Retail Branches, Marketing and the Customer Service Center to insure proper delivery

- Collaborate with business counterparts to develop creatives,



improve analytics processes, close business deals and ensure proper technical integration

- Measure and analyze all programs to incorporate key learnings into future iterations to further drive growth and retention

- Help drive adoption and use by developing digital marketing campaigns in partnership with marketing team

- Maintain information on service performance and application metrics, for analysis and reporting to management

- Support the risk management efforts of the Bank; including recommendations on tools and resources to help monitor and mitigate risk to the Bank

Preferred candidate profile

- MBA from a Tier 1 College (preferred)

- Experience in dynamic brainstorming sessions and inculcate workplace that encourages new ideas and innovation

- Ability to build and maintain relationships across multiple organizational verticals Hands-on experience in MS Excel, Word & Power point

- Excellent written and verbal English communication

- Strong blend of analytical, decision making and creative problem-solving skill

- Experience in BFSI industry

- Female candidates preferred,

- Experience in Chatbots.

📌 Product Manager - AI Initiatives & Chatbot (Mumbai)
🏢 SKILLVENTORY
📍 Mumbai