Process Manager-CREDIT CARD-Hardship Assistance Unit - Manage and oversee processes related to credit card hardship assistance.
- Responsible for ensuring smooth operations within the hardship assistance unit.
- Coordinate with various teams to handle credit card customer issues related to financial hardship.
- Monitor process efficiency and implement improvements where necessary.
- Ensure compliance with banking and financial service standards.
- Facilitate communication between customers and internal departments to resolve hardship cases.
- Support the credit card team in managing customer accounts under hardship programs.
- Maintain accurate records and documentation related to hardship assistance.
- Drive process adherence and quality assurance within the unit.
- Collaborate with stakeholders to enhance customer experience during financial difficulties.