Company Description NEC Corporation India, a wholly owned subsidiary of NEC Corporation Japan, combines over a century of technological innovation with strong local expertise to deliver secure and scalable digital solutions. The company supports businesses, governments, and communities across domains such as smart cities, public safety, transportation, manufacturing, financial services, AI, and IT infrastructure.

With Global Delivery

Centres in Noida, Bengaluru, and Chennai, NEC Corporation India serves both domestic and international customers through integrated strategy, technology, and operations. Guided by the NEC Way, the organization focuses on responsible innovation and meaningful partnerships to create a safer, smarter, and more connected future. Headquartered in Noida, NEC Corporation India operates multiple offices across India, offering diverse opportunities for technology professionals.

Role Description The Problem Management Specialist is a full-time, on-site role based in Bengaluru. This role is accountable for identifying, analyzing, and resolving recurring IT service issues, minimizing the impact of incidents, and preventing future disruptions. Day-to-day responsibilities include conducting root cause analysis, maintaining known error databases, coordinating with incident and technical support teams, and implementing permanent fixes and workarounds.

The specialist will monitor service performance trends, prepare problem and risk reports,



and collaborate with cross-functional stakeholders to improve IT processes and service reliability. The role also involves adherence to IT service management frameworks, documentation of procedures, and continuous improvement of problem management practices.

Qualifications

- Solid Problem Management expertise with a proven ability to perform root cause analysis and implement long-term solutions.
- Solid Analytical Skills for interpreting incident trends, service performance metrics, and technical data to drive preventive actions.
- Hands-on experience in Incident Management, including coordination with support teams and effective prioritization of issues.
- Background in Technical Support, with the ability to understand complex IT environments and collaborate with technical stakeholders.
- Knowledge of IT Service Management principles and frameworks (such as ITIL) and experience working in structured IT operations.
- Relevant bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Effective communication and documentation skills, with the ability to convey technical findings in a clear, structured manner.
- Experience in enterprise or large-scale IT environments; exposure to automation, monitoring tools, or AI-driven operations is an advantage.
- Ability to work systematically under pressure, manage multiple problems in parallel, and collaborate in cross-functional, diverse teams.

📌 Problem Management Specialist (Bengaluru)
🏢 NEC Corporation India
📍 Bengaluru