Role Summary The Associate Process Manager – PMO (Marketing) will support marketing operations for a technology organization. The role owns operational coordination, data-driven reporting, and process automation, while acting as a key liaison between marketing, program management, senior leadership, and external vendors. The ideal candidate combines strong analytical and Microsoft 365 skills with practical, hands-on experience applying AI tools to streamline day-to-day operations.

Key Responsibilities

Product Launch & Marketing Operations

- Support product launch readiness activities and marketing operational requirements end-to-end
- Coordinate launch-related updates, documentation, and stakeholder communications across teams.
- Provide hands-on planning support for product launches, ensuring operational processes stay aligned with launch timelines and business priorities.
- Work closely with marketing, program management, and external vendors to execute launch deliverables on time.
- Perform Q/Q and Y/Y trend analysis, build advanced Excel dashboards, and deliver data-driven business insights to leadership.
- Consolidate data from diverse sources to support executive reporting and business decision-making.

Process Improvement & Automation

- Identify opportunities to streamline business processes, enhance efficiency, and implement workflow optimizations.
- Support automation initiatives and practical AI implementation solutions using Microsoft 365, advanced Excel workflows, and AI-enabled capabilities.
- Maintain process documentation and standard operating procedures (SOPs).
- Collaborate with stakeholders to design and implement continuous improvement initiatives.

Stakeholder & Leadership Management





- Build strong working relationships with internal teams, suppliers, and external partners.
- Coordinate seamlessly with senior leadership, providing regular status updates and proactively flagging operational risks or issues.
- Support leadership with ad hoc analysis, reporting, and project coordination activities.
- Participate in global meetings and coordinate effectively across multiple regions and time zones.

Skills & Qualifications

- Bachelor's degree (Graduate) in Business, Marketing, Operations, Project Management, or a related field
- Minimum 5-6 years of relevant work experience in program coordination, PMO, marketing operations, or business support functions, preferably within the Technology industry
- Advanced proficiency in Excel – creating dashboard, formulas, pivot tables, and advanced data analysis and reporting
- Working knowledge of Marketing Operations processes, including coordination with internal teams and cross-functional stakeholders
- Advanced proficiency in PowerPoint and the broader Microsoft 365 tool suite
- Hands on experience using AI tools like Claude, ChatGPT and Copilot for daily business tasks and process improvement
- Skilled in prompt engineering, including writing and testing prompts to get accurate and consistent results
- Experience building AI personas and ready to use prompt templates for different business needs




- Able to compare and pick the right AI tool for a task based on cost, accuracy and data privacy
- Experience setting up AI agents or workflows that combine data lookup, reasoning and task completion
- Proven ability to work with and present to senior leadership
- Strong analytical, organizational, and multitasking abilities; able to manage multiple priorities independently.
- User-level working knowledge of SharePoint (document management, site navigation, list/library usage)
- Hands-on experience with Workfront, Microsoft Power Platform (Power Automate/Power BI), or similar business/PMO tools
- Experience working in a global, matrixed organization across multiple time zones
- Hands on experience on Agentic AI
- Agentic Architecture & Orchestration (Designing agentic loops, coordinator-subagent systems, and session states)
- Cloud Code Configuration & Workflows (Managing memory files, custom commands, and CI/CD pipelines)
- Prompt Engineering & Structured Output (High-precision prompts, JSON schemas, and self-correcting extraction)
- Tool Design & MCP Integration (Designing tool interfaces and integrating Model Context Protocol (MCP) servers)
- Context Management & Reliability (Handling stateless API limitations, retry logic, and evaluation)

Soft Skills

- Excellent verbal and written communication skills.
- Strong presentation skills, with the ability to convey insights clearly to senior stakeholders.
- Strong interpersonal skills and the ability to build trust-based relationships across functions and geographies.
- Proactive, detail-oriented, and comfortable operating independently in a rapid-paced environment.

📌 PMO (Marketing) (Mumbai)
🏢 eClerx
📍 Mumbai