The Platform Operations Executive will support the day-to-day operation and monitoring of the Saganova OTT platform.

The role will work under the Production Operations Lead and alongside Cloud/DevOps, IT Infrastructure, Engineering, QA and external technology vendors to monitor platform health, track production incidents and ensure operational issues are followed through to resolution.

This is an operations-focused role rather than a software development or Cloud/DevOps engineering position. The candidate should be comfortable working with monitoring dashboards, incidents, support tickets, SLAs and operational processes for a live technology platform.

Role Summary

You will monitor the Saganova production environment, identify and record operational issues, coordinate with the appropriate technical teams and maintain visibility of incidents through to closure.

You will also support incident reporting, SLA tracking, operational dashboards, runbooks and routine production checks.

Key Responsibilities

- Monitor production dashboards, alerts and platform health.
- Perform scheduled operational and service-health checks.
- Identify and log production incidents.
- Create and maintain incident tickets in Jira.
- Support P1/P2/P3/P4 incident classification and escalation.
- Escalate incidents to Engineering, Cloud/DevOps or external vendors as required.
- Track incidents and follow up with owners through to resolution.
- Maintain incident timelines and operational records.
- Track SLA, acknowledgement and resolution performance.
- Support collection and reporting of MTTA and MTTR.




- Monitor recurring issues and escalate patterns to the Production Operations Lead.
- Support RCA and corrective-action tracking.
- Maintain operational checklists, runbooks and documentation.
- Assist with production readiness checks during releases.
- Validate platform functionality following incidents or deployments.
- Coordinate with Customer Support and Content Operations where production issues affect customers.
- Support weekly and monthly production operations reporting.
- Maintain accurate operational Jira queues and dashboards.
- Participate in shift/on-call support as the production operations model expands.

Required Skills

- Application / Production Support
- Incident and ticket management
- Monitoring and alerting tools
- Grafana or similar monitoring platform
- Jira or equivalent ticketing system
- Basic understanding of APIs and web/mobile applications
- Basic understanding of cloud infrastructure
- Log analysis and troubleshooting
- SLA tracking and operational reporting
- Excel / Google Sheets
- Strong documentation skills
- Valuable written and verbal communication
- Ability to follow defined operational processes
- Strong ownership and follow-through

Preferred Skills

- OTT / streaming / digital media platforms
- AWS / CloudWatch
- Video streaming and playback fundamentals
- CDN fundamentals
- Linux fundamentals
- Databases / MongoDB fundamentals
- REST APIs / Postman
- ITIL / Incident Management exposure
- Experience supporting a 24×7 consumer-facing application

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Platform Operations Executive (Sahibzada Ajit Singh Nagar)
🏢 Saganova Media Group
📍 Sahibzada Ajit Singh Nagar