PANCHKARMA CENTRE MANAGER

Operations | Patient Experience | Client Acquisition | Revenue Growth

POSITION SUMMARY

Experienced and result-oriented Panchkarma Centre Manager with proven experience in managing the day-to-day operations of Ayurvedic Panchkarma and wellness centres, ensuring excellent patient/client experience and driving business growth.

The ideal candidate should have a strong understanding of Panchkarma therapies, Ayurvedic wellness programmes, consultation-to-treatment conversion, package selling and client relationship management, along with the ability to independently manage centre operations.

A key requirement of this position is the ability to generate and convert clients, develop referral networks and consistently increase patient footfall and centre revenue.

KEY RESPONSIBILITIES

1. Centre Operations

- Manage complete day-to-day operations of the Panchkarma centre.
- Ensure smooth functioning of reception, consultation, therapy rooms and support staff.
- Supervise Panchkarma therapists, attendants, receptionists and other centre personnel.
- Maintain hygiene, cleanliness, discipline and skilled standards.
- Ensure proper scheduling and utilisation of therapy rooms and staff.
- Maintain patient records, treatment schedules and follow-up systems.
- Coordinate with Ayurvedic doctors/Vaidyas for smooth patient management.

1. Client Acquisition & Business Development

- Develop and implement strategies to increase patient/client footfall.
- Generate clients through local marketing, referrals, doctors, corporates, residential communities, wellness groups and digital enquiries.
- Build relationships with doctors, hospitals, gyms, yoga centres, corporates and other potential referral sources.
- Follow up on enquiries and convert them into consultations and treatment packages.
- Promote Panchkarma packages, Ayurvedic therapies, wellness programmes and annual treatment plans.
- Develop repeat-client and referral programmes.

1. Sales & Revenue Generation





- Take responsibility for centre-level revenue and business targets.
- Convert consultations and enquiries into appropriate treatment packages.
- Train reception and counselling staff in enquiry handling and conversion.
- Monitor daily enquiries, consultations, conversions, treatment days and revenue.
- Identify opportunities for increasing average revenue per client.
- Encourage repeat visits and long-term wellness programmes.

1. Marketing

- Coordinate with the marketing team for local and digital campaigns.
- Develop attractive Panchkarma packages for different customer segments.
- Assist in organising health camps, wellness seminars, corporate programmes and promotional events.
- Maintain relationships with existing clients and generate referrals.
- Provide regular feedback to management regarding customer requirements and market trends.

1. Customer Experience

- Ensure every client receives a professional and personalised experience.
- Handle client queries, complaints and feedback effectively.
- Establish a strong system for post-treatment follow-up.
- Maintain client satisfaction and encourage repeat treatments and referrals.

REQUIRED EXPERIENCE
- 37 years of experience managing an Ayurvedic Panchkarma centre, wellness centre, Ayurvedic hospital or similar facility.
- Proven experience in bringing clients/patients to the centre and generating revenue.
- Experience in selling Panchkarma treatment packages and wellness programmes.
- Strong knowledge of Panchkarma therapies and Ayurvedic wellness services.
- Experience in managing therapists, reception staff and other centre personnel.
- Strong communication, counselling and sales skills.
- Ability to independently manage centre operations and achieve business targets.

DESIRED QUALIFICATIONS
- Degree/Diploma in Ayurveda, Panchkarma, Healthcare Management, Hospital Management, Wellness Management or a related field.
- Candidates with strong practical Panchkarma centre management and proven business-development experience may also be considered.

📌 Panchkarma Centre Manager (Delhi)
🏢 BLS International
📍 Delhi