Key Responsibilities

(Supply Chain Management)

Provide L2/L3 support for incidents and service requests related to:

Supply Chain Management – backlog reports, demand data issues.

Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactions

Item Master – item attribute updates, Oracle PLM sync, technology group lookups

OSFM – lot translations, WIP flow, ASEK job receipts

Perform root cause analysis and coordinate with BSA and business teams for resolution

Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track

Order to Invoice

Support Oracle Order Management, Receivables, and ModelN (Revenue Management):

Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions

Invoice email failures, MPL Customer Invoice Email Process issues

ModelN quote creation errors, WT import failures, price configuration issues

GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)

B2B order automation failures and order management data fixes

GTM (Oracle Global Trade Management) – Learning Track

Willingness to learn and support Oracle GTM functional areas:

Restricted Party Screening (RPLS) and Party Workbench

Product Classification (HTS/ECCN) and Item Workbench

Trade Transactions and Transaction Workbench

GTM hold release and Oracle EBS–GTM sync issues

AES Filing, Declarations, and Transmission Manager (advanced)

Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs





Gradually take ownership of Tier-1 GTM queries and hold release tickets

General Responsibilities

Manage and resolve ServiceNow incidents and service requests within defined SLA

Perform thorough root cause analysis and document resolution notes clearly

Collaborate with BSA, DBA, and cross-functional teams (B2B, Finance, Logistics) for complex issues

Contribute to proactive problem management and recurring issue identification

Support minor enhancements, data fixes, and non-prod deployments

Participate in knowledge transfer sessions and maintain KT documentation

Required Skills & Qualifications

8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules)

Hands-on experience with one or more of the following:

Oracle EBS Supply chain, OSFM

Oracle Order Management / Receivables

ModelN Revenue Management (Preferred)

Familiarity with ServiceNow for incident and request management

Strong analytical and troubleshooting skills with ability to perform root cause analysis

Valuable communication skills – ability to interact with business users, BSAs, and technical teams

Willingness to work in APAC/India time zone with occasional overlap with US hours

Preferred Skills

Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS)

Experience with RMA processes or Oracle Service modules

Knowledge of Boomi integration or B2B transaction processing

Familiarity with Kinaxis or supply chain planning tools

Experience working in an ODC (Offshore Delivery Center) model

📌 Oracle EBS SCM OM and manufacturing (Pune)
🏢 Jade Global
📍 Pune