HIRING | OPERATIONS MANAGER – PURCHASE PROTECTION | MUMBAI Looking to lead high-volume operations where claims, settlements and partner reconciliations need to run with precision? We're hiring for an Operations Manager to own the end-to-end operating cycle for purchase-protection programs across e-commerce, shipping and embedded insurance.
ROLE DETAILS Team: Purchase Protection – Operations Designation: Operations Manager Domain: Purchase Protection | Insurance Operations | E-commerce / Insurtech Location: Mumbai Experience: 5–10 Years Work Model: 3 Days Work From Office WHAT WE'RE LOOKING FOR - 5–10 years of hands-on experience in E-commerce, Logistics, Payments, Lending, Insurance or Insurtech Operations
- Strong experience in Claims Operations, Settlements, Reconciliation, Payouts or Dispute Management
- Proven ownership of recurring, high-volume operational processes from data/enrolment through claims and settlement
- Strong Excel/spreadsheet skills with working knowledge of SQL or BI tools
- Experience creating and implementing SOPs, TAT metrics,
process improvements and operational dashboards
- Robust stakeholder and partner communication skills with excellent numerical and operational discipline KEY RESPONSIBILITIES - Manage enrolment, data feeds and exception handling
- Own claims intake, adjudication, payouts and TAT tracking
- Manage partner & insurer settlements and reconciliations
- Prepare weekly/monthly MIS and operational reports
- Build SOPs and launch checklists for new programs
- Identify process gaps and drive automation with Data/Product
- Manage and guide Operations Analysts
- Conduct program-level deep-dives and improve processes NICE TO HAVE: RTO/Shipping Protection, Embedded Insurance, Device Protection, Extended Warranty or insurer-side operations experience. You can also view all current openings on our Linkedin Page Post [] #Hiring #OperationsManager #Operations #Insurance #Insurtech #Ecommerce #ClaimsOperations #Mumbai