Company Description Pay ConnectX is building India’s leading branchless banking and digital network, focusing on expanding access to essential financial services in underserved areas.

As The Payment

Specialist, the company enables local shop owners, or nanopreneurs, with digital tools that allow them to provide banking and payment services directly within their communities. Guided by a “Fintech for Good” philosophy, Pay ConnectX is committed to ensuring financial and digital services reach every individual, including those at the last mile. The company’s vision is to transform neighborhood retail stores into vibrant community financial hubs that promote financial inclusion and economic empowerment.

Joining Pay

ConnectX means contributing to a digital banking revolution that impacts real people and local economies across India.

Role Description The Operations Manager role at Pay ConnectX is a full-time, in office position based in Kottayam. This role oversees daily operational activities, ensuring smooth execution of branchless banking and digital payment services across the company’s network.

The Operations

Manager coordinates with field teams and nanopreneurs, monitors service delivery, and manages process improvements to enhance efficiency and customer satisfaction.

Responsibilities include tracking operational metrics, resolving escalations, aligning workflows with regulatory and compliance requirements, and collaborating with product and technology teams to support new initiatives. The role also involves supervising staff, optimizing resource allocation,



developing standard operating procedures, and contributing to strategic planning for scaling operations in line with the company’s mission of financial inclusion.

Qualifications

- Strong operations management and process optimization skills, with experience in managing day-to-day business activities and cross-functional workflows.
- Proficiency in stakeholder coordination and team leadership, including supervising on-site staff, collaborating with field teams, and supporting local partners or retailers.
- Ability to analyze operational data, track performance metrics, and use insights to drive continuous improvement and informed decision-making.
- Knowledge of financial services, digital payments, or fintech operations, preferably within the Indian market or similar high-growth environments.
- Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders and provide clear guidance and support.
- Strong organizational and problem-solving abilities, with attention to detail and a structured approach to handling escalations and compliance requirements.
- Comfort with digital tools and platforms used for operations, reporting, and collaboration; familiarity with basic project management practices is an advantage.
- Bachelor’s degree in Business, Operations Management, Finance, or a related field; relevant professional experience in operations or service delivery is highly valued.
- Commitment to financial inclusion and willingness to work on-site in Kottayam, with readiness to engage closely with local communities and partner stores.

📌 Operations Manager (Kottayam)
🏢 Pay ConnectX
📍 Kottayam