Role Overview

We are seeking an experienced Operations Lead with expertise in Policy and Charging Control (PCC) solutions, including OCS/CCS, PCRF, and DPI platforms. The candidate will be responsible for ensuring seamless operations, application deployment, service availability, incident management, customer support, and performance optimization of real-time charging and policy control systems.

Key Responsibilities

· Manage day-to-day operations of PCC platforms, including OCS, CCS, PCRF, and DPI.

· Ensure high availability and performance of real-time charging and policy systems.

· Monitor network traffic, subscriber sessions, charging transactions, and policy enforcement.

· Analyse charging and policy-related service issues impacting subscribers.

· Support product deployments, upgrades, patches, and maintenance activities.

· Perform RCA for service outages and implement preventive actions.

· Coordinate with Engineering, QA, DevOps, and Customer teams.

· Drive SLA compliance and customer satisfaction.

· Prepare operational dashboards and service reports.





· Lead customer escalations and provide technical resolutions.

· Lead and manage the reporting team by allocating work, monitoring progress, and ensuring successful execution of project deliverables.

Required Skills & Experience

· Telecom Knowledge o Robust understanding of PCC architecture.

o Hands-on experience with:

§ OCS (Online Charging System)

§ CCS (Converged Charging System)

§ PCRF/PCF

§ DPI Platforms

§ Subscriber Policy Management

· Protocol Knowledge o Diameter ( Gy, Gx, Sy, Rx, Ro )

o HTTP/REST APIs o LDAP o Radius

· Network Knowledge o 3G / 4G LTE / 5G Core o EPC Architecture o Charging & Billing Concepts o Subscriber Lifecycle Management

· Preferred Skills o Kubernetes o Docker o Linux Administration o MySQL/PostgreSQL o Grafana, Prometheus, Zabbix

Education

· Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or related discipline.

📌 Operation Leader (5-8 Years Experience) (Bengaluru)
🏢 Tayana Mobility Technologies
📍 Bengaluru