Introduction We are looking for a motivated intern to join our MVS Network Support team, assisting in delivering high-quality technical support for clients running critical business applications on the Cisco/Juniper/Checkpoint platform. This is an excellent opportunity for students interested in enterprise IT systems to gain hands-on experience with a reliable, mission-critical network infrastructure system used by companies across the globe.

As a Product Support Intern, you will assist support engineers in investigating, diagnosing, and resolving technical issues, helping customers maximize the value of client's network infrastructure.

What You'll Gain

- Real-world experience with enterprise support processes.
- Realworld L1 network operations, triage, and escalation paths.
- Reading/understanding configurations and change workflows (ITIL).
- Root cause analysis and postincident documentation.
- Communicating with stakeholders and writing crisp KB/runbooks.
- Foundations for CCNA and entrylevel NOC/Network Engineer roles.
- Exposure to networking skills widely used in banking, manufacturing, logistics, and more.
- Training on ticket/case handling, system troubleshooting, and support best practices.
- Opportunities to work on cross-functional projects with developers and infrastructure teams.
- Mentorship from experienced network professionals.

Your Role and Responsibilities

- Monitor network health (NMS) and triage L1 incidents & SRs.
- Troubleshoot LAN/WAN/WiFi/VPN and basic routing/DNS/DHCP issues.
- Assist with switch/router configs and firewall change implementations (under supervision).
- Work with support tickets to gather logs, system data, and steps to reproduce issues.
- Provide first-level support via email, ticketing systems, or live support (under supervision).
- Collaborate with senior engineers and architect teams to escalate and track complex issues.
- Document common issues and create/update support knowledge base articles.
- Participate in internal training and shadowing sessions to build network technical knowledge.

Required Education

- Bachelor's Degree

Preferred Education

- Bachelor's Degree

Required Technical and Professional Expertise

- Currently pursuing or recently completed a degree in Computer Science, Information Systems,



or a related field.
- Strong interest in technical support, enterprise systems, and customer service.
- Basic understanding of operating systems, networking, and database concepts.
- Good communication skills and attention to detail.
- Willingness to learn about various network OEMs.

Preferred Technical and Professional Experience

- Solid fundamentals: OSI/TCPIP, subnetting, VLANs, routing basics, DNS/DHCP.
- Comfort with CLI and Wireshark basics; strong communication and curiosity.
- Bonus: CCNA/Network (in progress), scripting (Python/PowerShell), ServiceNow/Jira.

Years of Experience 0 - 1

About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.



They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Locations - Bangalore, Karnataka, India

📌 MVS NW Support Intern (India)
🏢 IBM
📍 India