Company Description NSB BPO Solutions Limited (NSBBPO) is a leading Business Process Outsourcing and Business Process Management organization specializing in customer experience and business support solutions. With over 21 years of industry expertise, the company delivers a wide range of services including voice and non-voice customer care, helpline call center operations, tele-sales, tele-collections, and document digitization.

NSBBPO also manages application and KYC processing, warehousing and archival, as well as HR outsourcing and payroll services. The company serves diverse industry sectors such as BFSI, e-retail, manufacturing, telecom, food delivery, travel and hospitality, healthcare, and education, along with state and central government organizations. Applicants can expect to join a stable, growth-oriented organization with varied client engagements and opportunities to build strong operational and customer service skills.

Role Description This is a full-time, on-site role based in Noida, offering multiple positions across Business Developement, customer service, back-office, Operations, and support functions. Day-to-day responsibilities may include handling inbound and outbound calls, responding to customer queries, resolving issues, and ensuring a positive customer experience.

Team members may also process applications and KYC forms, update and maintain records, digitize documents, and support tele-sales or tele-collections activities as per project requirements. The roles involve adhering to client-specific processes, meeting performance targets,



maintaining data accuracy, and following compliance and quality guidelines. Employees will collaborate with team leaders and managers, participate in regular training, and contribute to continuous improvement in service delivery.

Qualifications

- Candidates should possess strong customer service and communication skills, including the ability to handle voice and non-voice interactions with clarity, empathy, and professionalism.
- Candidates should possess skills in data entry, document handling, and basic computer operations, with attention to detail in digitization, record maintenance, and application/KYC processing.
- Candidates should possess sales and negotiation abilities for tele-sales and tele-collections roles, including comfort with outbound calling and achievement of targets.
- Candidates should possess problem-solving and analytical skills to resolve customer issues, follow process guidelines, and maintain accuracy and compliance.
- Candidates should possess time management and organizational skills, with the ability to work in shifts, manage workloads, and meet productivity and quality standards.
- Relevant qualifications such as a high school diploma or bachelor’s degree, MBA, proficiency in English and local languages, and prior experience in BPO, BPM, or customer support environments are beneficial.
- Ability to work in office in Noida, collaborate in a team-based environment, adapt to changing client requirements, and demonstrate a professional, inclusive attitude toward colleagues and customers.

📌 MULTIPLE Roles (Noida)
🏢 NSB BPO Solutions
📍 Noida