30 Sep
|
FCS Software Solutions
|
Navi Mumbai
30 Sep
FCS Software Solutions
Navi Mumbai
Job Overview
- Job Title: MSP Services Support Engineer (L1 & L2)
- Location: Airoli, Navi Mumbai
- Working Hours: 09:00 AM to 06:00 PM (6 days a week)
Role Summary
- Require MSP services from the partner for the Woori Bank project to provide post-implementation operational and technical support.
- The MSP team should provide L1 and L2 support, including incident, problem, and service-request management with defined response and resolution SLAs.
Roles and Responsibilities
- Day-to-day administration, monitoring, and troubleshooting of Windows and Linux operating systems.
- Regular OS patching, security updates, vulnerability remediation, and patch compliance reporting.
- Hyper-V administration, including VM provisioning, resource management, performance monitoring, troubleshooting,
and regular health checks.
- Database administration, database patching, health checks, backup coordination, and troubleshooting.
- Application support and coordination for deployed applications, including incident resolution and escalation to respective OEM/application teams.
- Support covering servers, storage, backup, network, security, virtualization, and other infrastructure components implemented as part of the Woori Bank solution.
- Providing monitoring/support as required, periodic health reports, preventive maintenance, documentation, and coordination with OEMs/vendors.
📌 MSP Services Support Engineer (Navi Mumbai)
🏢 FCS Software Solutions
📍 Navi Mumbai