Merchandising Team Lead

Department: Merchandising

Reporting To: Head of Merchandising / Business Head

Team Size: 3–4 Merchandisers

Industry: Fashion Accessories / Garment Accessories Manufacturing

Products: Buttons, Rivets, Labels, Patches, Trims & Other Garment Accessories

Location: Lower Parel

Experience: 5–8 years in merchandising, preferably in garment accessories/trims manufacturing

1. Job Purpose

To lead and manage the merchandising team and ensure smooth execution of customer orders from enquiry and development through sampling, production, quality approval and final dispatch. The role will be responsible for coordinating between customers, merchandising, design/development, production, quality, purchase and dispatch teams to ensure timely delivery, correct specifications, quality and customer satisfaction.

1. Key Responsibilities

A. Team Management
- Lead and supervise a team of 3–4 merchandisers.
- Allocate customers, enquiries and orders among team members.
- Monitor individual team performance, workload and deadlines.
- Guide and train merchandisers on product knowledge, costing, follow-ups and order execution.
- Conduct regular review meetings and ensure timely closure of pending activities.
- Escalate critical issues to the Head of Merchandising/Management.

B. Customer & Order Management
- Handle key customers and maintain strong professional relationships.
- Understand customer requirements, specifications, artwork, samples and technical details.
- Review new enquiries and ensure timely submission of quotations and development requirements.
- Coordinate with customers for approvals, specifications and order confirmations.
- Ensure all customer communication and commitments are properly documented.
- Handle customer complaints and coordinate internally for timely resolution.

C. Product Development & Sampling
- Coordinate development of buttons, rivets, labels, patches and other accessories as per customer requirements.
- Work closely with design, sampling and production teams for development.
- Ensure correct artwork, dimensions, colours, materials, finishes and branding are communicated.
- Follow up on sample submissions and customer approvals.
- Maintain proper records of approved samples and specifications.

D. Production Coordination




- Prepare and release clear production requirements after order confirmation.
- Coordinate with Production Planning, Production and Quality teams.
- Monitor production status against committed delivery dates.
- Identify potential delays and take corrective action proactively.
- Ensure any changes in customer specifications are communicated to all concerned departments.
- Coordinate priority and urgent orders.

E. Order & Delivery Management
- Monitor the complete order cycle from PO receipt to dispatch.
- Maintain order status reports and delivery schedules.
- Track pending approvals, raw materials, production, quality clearance and dispatch.
- Ensure committed delivery dates are achieved.
- Coordinate with dispatch/logistics for timely shipment.
- Inform management and customers proactively in case of unavoidable delays.

F. Costing & Commercial Coordination
- Coordinate with costing/accounts teams for preparation of quotations.
- Review costing inputs such as raw material, processing, labour, packing and other applicable costs.
- Ensure prices and commercial terms are correctly communicated to customers.
- Follow up on purchase orders and commercial documentation.
- Coordinate with accounts for payment-related customer queries where required.

G. Documentation & MIS
- Maintain accurate customer and order records.
- Ensure proper documentation of:
- Customer POs
- Quotations
- Artwork
- Sample approvals
- Specifications
- Production status
- Delivery schedules
- Complaints and corrective actions
- Prepare daily/weekly/monthly merchandising MIS.
- Track order status, pending approvals, overdue orders and upcoming deliveries.
- Maintain an updated customer-wise order tracker.

1. Key Performance Areas (KPIs)

- On-time order execution and delivery
- Accuracy of customer specifications and order details
- Timely sample development and approvals




- Reduction in order delays and production follow-up issues
- Customer satisfaction and complaint resolution
- Accuracy of costing and quotations
- Team productivity and performance
- Timely updating of MIS and order trackers
- Effective coordination between departments
- Reduction in rework/rejection due to merchandising errors

1. Required Skills & Competencies

- Strong knowledge of merchandising and order management.
- Positive understanding of buttons, rivets, labels, patches and garment accessories.
- Strong follow-up and coordination skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple customers and orders simultaneously.
- Strong attention to detail.
- Good commercial and costing understanding.
- Problem-solving and decision-making ability.
- Ability to work under pressure and meet deadlines.
- Good knowledge of MS Excel, Word and email communication.
- Leadership ability to manage and motivate a team of 3–4 people.

1. Educational Qualification

Preferred: Graduate / Diploma in Fashion, Textile, Garment Technology, Production, Business Administration or related field. Relevant experience in garment accessories, trims, fashion accessories, textile or manufacturing will be preferred.

1. Experience

5–8 years of relevant experience, with at least 1–2 years in a supervisory/team-handling role. Experience in handling B2B customers, garment manufacturers, buying houses, export houses or fashion brands will be an advantage.

1. Personal Attributes

- Responsible and accountable
- Detail-oriented
- Proactive in follow-ups
- Customer-focused
- Organized and systematic
- Team player
- Good communicator
- Ability to prioritize work
- Strong sense of urgency
- Willingness to take ownership of issues until closure

1. Authority & Accountability

The Merchandising Team Lead will be accountable for the overall performance of the merchandising team and the timely execution of assigned customer orders. The position is expected to identify problems early, coordinate with relevant departments, propose solutions and ensure closure, rather than only reporting pending issues.

Pay: Up to ₹45,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Merchandiser Team Lead (Parel)
🏢 Fashion Accessories India Pvt.Ltd
📍 Parel