– Collections Team Lead

Company : Rajsi Infin Consultants Private Limited (NBFC)

Location : Dwarka, Current Delhi

Department : Collections

Positions : 1

Salary : ₹22,000–₹25,000 per month + Performance-Based Incentives

Qualification : Graduate in any discipline

Experience : Minimum 1–2 years as a Collections Team Lead in payday loans, short-term loans, digital lending, or similar lending products.

Key Responsibilities

- Manage, guide, and monitor the Collections Tele calling Team.
- Allocate accounts and set daily/monthly collection and recovery targets.
- Monitor pre-due, due, overdue, and delinquent accounts and ensure timely follow-ups.
- Track payment commitments (PTPs), payments received, overdue amounts, and broken commitments.
- Develop and implement appropriate collection and follow-up strategies for different delinquency stages.
- Handle difficult cases, customer disputes, and collection-related escalations.
- Monitor team call quality and provide regular coaching and performance feedback.
- Prepare and maintain daily and monthly Collection MIS,



including recovery performance and delinquency trends.
- Coordinate with concerned internal teams for payment reconciliation and case resolution.
- Ensure achievement of collection efficiency, recovery, and delinquency-control targets.
- Ensure the team follows the Company's approved collection processes, customer communication standards, and compliant collection practices.

Required Skills

- Strong leadership, negotiation, communication, and problem-solving skills.
- Experience in account allocation, delinquency monitoring, payment tracking, collection strategy, and escalation handling.
- Ability to manage and drive a target-oriented tele-collections team.
- Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
- Good understanding of professional and responsible collection practices.

- Preferred: Candidates with hands-on team-leading experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.

📌 Marketing Executive & Sales (In NBFC) (Dwarka)
🏢 Rajsi Infin Consultants Private
📍 Dwarka