- Extensive experience supporting IBM z/OS mainframe environments.
- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
- Experience troubleshooting complex batch processing and job scheduling issues.
- Experience leading technical teams or serving in a lead support capacity.
- Strong understanding of batch scheduling, workload automation, and test environment support processes.
- Demonstrated experience managing escalations and coordinating incident resolution efforts.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced operational support workplace and collaborate across multiple teams.
- Provide technical leadership and guidance to offshore batch support personnel.
- Coordinate 24x7 operational support across all shift teams.
- Serve as the primary escalation point for complex batch processing and environment-related issues.
- Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities.
- Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management.
- Coordinate resource assignments, workload balancing, and shift handoffs across the support organization.
- Monitor, analyze, and resolve batch job failures and performance issues.
- Lead root cause analysis efforts and drive corrective actions for recurring problems.
- Execute and oversee data refresh and environment maintenance activities.
- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
- Support CICS and DB2 applications and associated batch processes.




- Monitor workload automation and scheduling activities using ESP.
- Support software migration and deployment activities using ChangeMan.
- Generate, review, and present KPI and operational reporting metrics.
- Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers.
- Coordinate with application, infrastructure, release management, and business teams to ensure service continuity.
- Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities.
- Facilitate knowledge transfer and onboarding activities for offshore team members.
- Develop and maintain operational procedures, technical documentation, and support runbooks.
- Drive process improvement and automation initiatives to improve operational efficiency and service quality.
- Assist management with resource planning, workload management, prioritization, and operational readiness activities.
- Support monthly and major release activities, ensuring successful execution of batch processing requirements.
- Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting.
- Experience utilizing ESP workload automation and scheduling tools.
- Experience with ChangeMan software configuration and release management processes.
- Familiarity with data refresh procedures within testing and non-production environments.
- Experience creating KPI dashboards, metrics, and operational reporting.
- Knowledge of incident, problem, and change management processes.
- Experience supporting large-scale enterprise mainframe environments.
- Proven experience leading offshore support teams.

📌 Mainframe Technical Lead (Hyderabad)
🏢 Infosys
📍 Hyderabad