- Experience supporting IBM z/OS mainframe environments.
- Hands-on experience with JCL, REXX, COBOL, CICS, and DB2.
- Experience troubleshooting batch processing and job scheduling issues.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced operational support setting.
- Excellent verbal and written communication skills.
- Provide 24x7 operational support for batch processing and test environment activities through rotating shift coverage.
- Monitor, analyze, and resolve batch job failures and performance issues.
- Execute and support data refresh and environment maintenance activities.
- Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components.
- Support CICS and DB2 applications and associated batch processes.
- Perform root cause analysis and implement corrective actions for recurring issues.
- Monitor workload automation and scheduling activities using ESP.
- Support software migration and deployment activities using ChangeMan.




- Generate and analyze KPI and operational reporting metrics.
- Create and maintain technical documentation, operational procedures, and knowledge articles.
- Coordinate with development, infrastructure, application support, and business teams to resolve incidents and ensure service continuity.
- Participate in continuous improvement initiatives focused on automation, operational efficiency, and service reliability.
- Experience with COBOL, JCL, Assembler, EasyTrieve.
- Experience utilizing ESP workload automation and scheduling tools.
- Familiarity with data refresh procedures within testing and non-production environments.
- Experience creating KPI dashboards, metrics, and operational reporting.
- Knowledge of incident, problem, and change management processes.
- Experience supporting large-scale enterprise mainframe environments.
- Exposure to automation and process improvement initiatives.

📌 Mainframe Batch Support Analyst (Hyderabad)
🏢 Infosys
📍 Hyderabad