With a mission to give India a vision, Lenskart is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses, and sunglasses, all equipped with customers' eye powers.
About the Role A Sales Associate is responsible for engaging with customers, understanding their requirements, assisting them in selecting suitable eyewear, and delivering a positive in-store experience. The role also involves supporting the store team in achieving sales and operational objectives.
Responsibilities
Customer Experience
- Welcome and assist customers visiting the store.
- Understand customer needs and recommend suitable products.
- Explain product features, benefits, and available options clearly.
- Assist customers throughout the purchase journey.
- Respond to customer queries in a courteous and professional manner.
- Ensure a positive and personalized customer experience.
Sales
- Achieve assigned individual and store sales targets.
- Drive customer conversions through effective product recommendations.
- Develop a good understanding of Lenskart's products and offerings.
- Identify opportunities to recommend relevant products based on customer needs.
- Support the team in achieving overall store business objectives.
Store Operations
- Follow Lenskart's store processes and SOPs.
- Maintain proper product display and store presentation.
- Ensure the sales floor is clean, organized, and customer-ready.
- Support day-to-day store activities as required.
- Handle products and merchandise responsibly.
Teamwork
- Work effectively with fellow associates and store leadership.
- Support team members during busy periods and customer interactions.
- Maintain a professional and positive attitude on the store floor.
- Contribute to a customer-focused and collaborative work environment.
Personal Attributes & Competencies
- Good communication and interpersonal skills.
- Customer-focused and service-oriented approach.
- Comfortable interacting with customers.
- Positive attitude and willingness to learn.
- Ability to work effectively in a fast-paced retail setting.
- Ownership-oriented and result-focused.