We are looking for a Lounge Operations Manager to take ownership of service standards, team performance, commercial targets and guest experience. The position will work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes. Candidates should bring around 6-10 years of relevant experience, with practical exposure to lounge operations, service standards, teams.
This is a hands-on role with meaningful interaction across internal teams, partners and customers.
Responsibilities
- Take ownership of service standards, team performance, commercial targets and guest experience.
- The position will work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes.
Requirements
- 6-10 years of relevant experience, with practical exposure to lounge operations, service standards, teams.
- This is a hands-on role with meaningful interaction across internal teams, partners and customers.