Company Description StreetGen is an Indian direct-to-consumer streetwear brand focused on dark, gothic design inspired by the Seven Deadly Sins. The brand creates limited-edition drops that combine bold storytelling with premium materials and execution, targeting individuals who reject mass-market fashion. Operating primarily through its e-commerce platform, StreetGen emphasizes exclusivity, conceptual collections, and a distinctive visual identity.

Founded in 2024, the company aims to become the defining voice of premium Indian streetwear by 2026, bringing depth and global-level standards to the category.

Role Description The Logistics & Customer Support Manager is a full-time, on-site role based in Chandigarh, responsible for overseeing StreetGen’s end-to-end logistics, fulfillment, and customer support operations for its D2C streetwear business.

This role includes managing inventory across warehouses, coordinating inbound and outbound shipments, ensuring timely order fulfillment, and maintaining strong relationships with courier and logistics partners. The manager will also oversee procurement of packaging and logistics-related materials, monitor shipment performance, and resolve delivery-related issues.

A key part of the role is managing StreetGen’s customer support operations. This includes responding to customer queries through available support channels, assisting customers with order status, delivery delays, cancellations, returns, exchanges, COD-related issues, and other post-purchase concerns.



The role is responsible for ensuring that customer issues are resolved efficiently while maintaining StreetGen’s service standards and brand experience.

Daily responsibilities will include tracking logistics and customer support performance, maintaining accurate operational records, monitoring orders from dispatch through delivery, coordinating with courier partners, resolving RTO and failed-delivery cases, and collaborating closely with operations, customer support, warehouse, and e-commerce teams.

The role will also involve identifying recurring customer and logistics issues, implementing process improvements, monitoring operational costs, improving fulfillment efficiency, and ensuring compliance with company policies and relevant regulations.

Qualifications

- Strong Logistics Management and Supply Chain Management skills to oversee end-to-end operations and optimize fulfillment efficiency.
- Experience with Inventory Management and Procurement to maintain accurate stock levels and source packaging and logistics-related materials effectively.
- Strong Customer Service and Customer Support capabilities, with the ability to professionally handle customer queries, complaints, delivery issues, returns, exchanges, cancellations, COD concerns, and post-purchase support.
- Ability to communicate clearly and professionally with customers,



courier partners, vendors, and internal teams.
- Ability to analyze logistics and customer support data, use logistics, CRM, ERP, or e-commerce tools, and create reports for performance monitoring and decision-making.
- Experience handling RTOs, failed deliveries, shipment delays, courier escalations, and other e-commerce fulfillment issues is highly advantageous.
- Prior experience in e-commerce, fashion, D2C, or consumer goods operations is highly advantageous.
- Excellent organizational, communication, and problem-solving skills, with the ability to work cross-functionally in a fast-paced setting.
- Ability to manage multiple operational and customer-facing responsibilities simultaneously.
- Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or a related field preferred.

Key Responsibility Areas

- End-to-end order fulfillment and logistics management
- Inventory and warehouse coordination
- Courier and logistics partner management
- Shipment tracking and delivery issue resolution
- RTO and failed-delivery management
- Customer support and post-purchase experience
- Returns, exchanges, cancellations, and COD-related support
- Procurement of packaging and logistics materials
- Logistics cost monitoring and optimization
- Customer complaint resolution and escalation management
- Operational reporting and performance tracking
- Process improvement and SOP implementation
- Cross-functional coordination with e-commerce, operations, warehouse, and customer support teams

📌 Logistics Manager (Chandigarh)
🏢 StreetGen
📍 Chandigarh