Key Responsibilities

- Provide L1/L2 application and technical support for enterprise applications.
- Monitor application health, performance, and availability using monitoring tools.
- Troubleshoot application issues and perform basic root-cause analysis.
- Work with APIs, system integrations, and enterprise applications.
- Use Linux/Unix systems for application troubleshooting and operational activities.
- Perform basic SQL queries for data validation and issue investigation.
- Work with Oracle and other relational databases as required.
- Analyze application logs and identify errors or performance issues.
- Collaborate with development, database, cloud, and infrastructure teams to resolve incidents.
- Follow ITIL-based incident, problem, and service management processes.
- Maintain support documentation, troubleshooting guides, and knowledge articles.
- Support application deployments and routine operational activities.
- Participate in incident resolution and provide timely status updates to stakeholders.
- Follow established security, operational, and change-management procedures.
- Continuously improve application monitoring, troubleshooting, and support processes.

📌 Linux Support (Contract) (Mumbai)
🏢 Saaki Argus And Averil Consulting
📍 Mumbai