2–5 Years Key Responsibilities: Manage LMS/ViSearch content uploads, replacements & updates Handle LMS service & troubleshooting tickets within SLA/TAT Provide first-level support to users & trainers Maintain ticket trackers, MIS & operational reports Monitor SLA adherence and resolve queries with high FCR Coordinate with training and cross-functional teams Key Skills:
- LMS Administration / LMS Operations
- Strong MS Excel & MIS
- Ticket Management & Troubleshooting
- SLA/TAT Management
- Stakeholder Coordination
- Robust communication & attention to detail Apply / Refer: [email protected] (phone hidden)
📌 Learning Management System Administrator (Mumbai)
🏢 NIIT
📍 Mumbai
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