About Triple

Triple connects North American businesses with pre-vetted, experienced remote professionals who integrate directly into their teams. Our assistants already bring real corporate experience — our job is to sharpen that into someone who is ready to represent a US business professionally with its customers, executives, or patients.

That polish is almost entirely about communication and professional presence, and building it is your job. We're hiring a Corporate Trainer to take experienced professionals and coach them into their best, most client-ready selves — how they write, how they speak, how they carry themselves on a call, and how they handle a difficult moment with a client. You'll build the training from scratch, run it live, and assess whether someone is genuinely ready for client deployment.

About the Role

This role goes beyond creating training decks. You will be responsible for building end-to-end learning programs, delivering live training, assessing trainee readiness, and continuously improving the training ecosystem based on operational and client requirements.

Remote

Full-time | Eastern Shift (5:30 PM – 2:30 AM IST) | 5 days/week

Experience Required: 2+ Years

Key Responsibilities

- Training &
- Curriculum Development

Build structured training programs for VAs from beginner to advanced levels.

Design onboarding bootcamps, certification programs, skill-development tracks, and role-readiness programs.

Create SOPs, playbooks, assignments, assessments, role-plays, simulations, and evaluation frameworks.

Develop AI-focused modules covering productivity, automation, research, and operational efficiency.

Continuously improve training content using trainee performance, operational gaps, and client feedback.





- Live Training &
- Facilitation

Conduct engaging live virtual training sessions for VA cohorts.

Coach trainees on communication, professionalism, confidence, ownership, and execution standards.

Conduct mock client interactions, role-plays, and practical simulations.

Provide structured and actionable feedback.

Identify underperforming trainees and implement targeted improvement plans.

- Communication &
- Client Readiness

Train VAs on

Business and executive communication

Professional email writing

Client interaction and professionalism

Meeting and virtual-work etiquette

Active listening

Remote work discipline

Problem-solving and ownership mindset

- Tools, Productivity &
- AI Training

Train VAs on relevant workplace and productivity tools, including:

Google Workspace &

- Microsoft Office

Notion, Click Up, Asana &

- Trello

Slack, Zoom &

- Calendly

CRM and workflow management tools

AI tools such as Chat GPT, Claude, Gemini and Perplexity

Automation platforms such as Zapier and Make

5.

Virtual Assistant

Operations

Develop practical training around

Calendar and email management

Task tracking and prioritization

Meeting coordination

Travel booking and research

Documentation and reporting

SOP execution

Follow-up systems

Founder and executive support workflows

6.

Training

Strategy &





- Stakeholder Management

Partner with leadership, operations, and client-facing teams to identify skill gaps.

Customize training programs based on client accounts, industries, and workflows.

Translate operational challenges into structured learning interventions.

Develop scalable facilitator guides, learning frameworks, and training documentation.

Introduce new modules around AI, automation, productivity, and evolving operational practices.

Ensure trainees consistently meet client expectations and service standards.

- Assessment, Reporting &
- Quality

Design and administer assessments, certifications, and readiness evaluations.

Track trainee progress, certification rates, and performance metrics.

Maintain training dashboards and reports.

Analyze cohort data to identify recurring gaps and trends.

Maintain consistent training and quality standards across cohorts.

Must-Have Qualifications

3–5+ years of experience in Corporate Training, L&D;, Operations Training, BPO Training, or Virtual Assistant/Executive Assistant management.

Strong understanding of the Virtual Assistant / Executive Assistant ecosystem.

Proven experience conducting live virtual training.

Experience building structured training programs and assessments from scratch.

Excellent spoken and written English.

Strong knowledge of productivity, project management, collaboration, and workplace tools.

Understanding of remote work culture and client servicing.

Strong coaching, mentoring, facilitation, and evaluation skills.

Robust ownership, execution, and problem-solving mindset.

Comfortable working in the Eastern Shift: 5:30 PM – 2:30 AM IST.

📌 Learning & Development- Virtual Trainer (Mumbai)
🏢 Triple
📍 Mumbai