Please find the JD below:

Job Location: Pune

Required Skills:

- 712 years of experience in CloudOps / SRE / NOC environments (24x7 operations)

- Strong expertise in Azure Infrastructure (VMs, Networking, Storage)

- Hands-on experience with Azure Kubernetes Service (AKS), Kubernetes, Docker

- Robust experience with monitoring and observability tools (Datadog, Azure Monitor)

- Proven experience in Incident Management / Major Incident Handling, Monthly reporting

- Experience with Infrastructure as Code (Terraform, ARM templates, Helm)

- Scripting skills in PowerShell, Python, or Bash

- Experience with ServiceNow (Incident, Problem, Change modules and dashboards)

- Good understanding of distributed systems and cloud-native architecture

- Excellent communication, leadership, and problem-solving skills

Role Responsibilities:

- Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence

- Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication





- Implement and enhance observability practices across logs, metrics, and traces

- Work with tools like Datadog and Azure Monitor for monitoring and alerting

- Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives

- Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning

- Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting

- Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture

- Develop dashboards and reports using Power BI and ServiceNow

- Handle Monthly Business reviews and leadership reporting

- Mentor team members and drive process standardization and operational excellence

Preferred Certification:

- Experience in multi-cloud environments (Azure/AWS)

- Exposure to AIOps / predictive monitoring / self-healing systems

- Azure / Datadog / Kubernetes certifications

📌 Lead Software Engineer (Pune)
🏢 Icertis
📍 Pune