Oversee the implementation of laundry standards and procedures.
- Recommended changes to these standards and training needs on an ongoing basis.
- Maintain a current and thorough knowledge of all laundry systems.
- Open and close the shift and ensure effective shift hand over.
- Distribution and collection of keys.
- Management of all incoming and outgoing calls to Laundry Department.
- Solve employee grievances.
- Direct task allocations and change according to volume and peak periods.
- Perform quality inspections.
- Priorities VIP or difficult guests.
- Liaise with Housekeeping for guest and hotel requirements.
- Ensure laundry valet is processed and delivered in a timely manner.
- Co-ordinate special projects (e.g. equipment routine service; stock inventories).
- Manage all special requests made by guests.
- Ensure consistency within the department.
- Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
- Supervise laundry storage areas.
- Maintain adequate stock levels.
- Complete stock takes as required.
- Maintain stock levels.
- Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Proper deployment of manpower in respective areas.
- Plan production schedule.
- Ensure timely procurement of materials