Role & Responsibilities

- Manage and grow a portfolio of high-value enterprise accounts from onboarding through renewal.

- Build strong relationships with CHROs, HR leaders, and key decision-makers.

- Drive client engagement, platform adoption, utilisation, and overall customer success.

- Identify client needs, proactively address concerns, and manage churn risks.

- Lead renewal discussions, commercial negotiations, upselling, and cross-selling opportunities.

- Identify opportunities to expand Shyros presence within existing client organisations.

- Track and own key account metrics such as NRR, GRR, ARPU, utilisation, and account growth.

- Work closely with Clinical, Product, Operations, and other internal teams to ensure a seamless client experience.

- Use client engagement data and utilisation insights to demonstrate business impact and ROI.

- Build new business opportunities through skilled networks, referrals, and industry relationships.

- Represent Shyro at HR events, wellness forums, and industry communities.

- Maintain confidentiality and discretion while handling client information and business relationships.

Preferred Candidate Profile

- 10+ years of experience in B2B account management,



client success, key account management, or consultative sales.

- Experience managing enterprise or strategic accounts with a strong focus on retention and revenue growth.

- Excellent stakeholder management and communication skills, with the ability to engage confidently with CHROs, HR leaders, and senior decision-makers.

- Strong commercial acumen with experience in renewals, negotiations, upselling, and cross-selling.

- Data-driven approach with the ability to interpret utilization and engagement metrics and translate them into actionable business insights.

- Strong problem-solving skills with a high degree of ownership and accountability.

- Prior experience working with HR/people function stakeholders is preferred.

- Existing networks within HR/people leadership circles will be an advantage.

- Familiarity with workplace mental health and employee wellbeing is a plus.

- Ability to work effectively in a fast-paced, high-growth startup environment.

- Strong confidentiality, professionalism, and discretion in all client interactions.

Preferred candidate profile

📌 Key Accounts Manager (Mumbai)
🏢 Shyro Health
📍 Mumbai