Role &

responsibilities :

1. Platform & Account Management:

- Own day-to-day management of all assigned e-commerce and quick-commerce platforms, and act as the primary point of contact for platform category managers and account managers.

- Build strong working relationships with platform teams to secure visibility, deal slots, event participation and category support.

- Ensure catalogue health: accurate listings, titles, images, A+ / rich content, pricing and compliance with each platform's guidelines.

- Resolve account issues (listing suppressions, buy-box loss, pricing errors, claims, escalations) quickly and track them to closure.

1. Business Planning & Growth:

- Build monthly and quarterly account plans with clear targets for revenue, contribution margin and market share.

- Plan and execute sale events and promotions (e.g.

Prime

Day, Outstanding Indian Festival, Big Billion Days), deals, coupons and bundles.

- Identify growth opportunities through new SKUs, combo packs, assortment expansion and new platforms.

- Support new product launches on e-commerce platforms, from listing setup to launch visibility.

1. Commercial Negotiation & Profitability:

- Negotiate margins, trade terms, promotional funding and visibility investments with platforms, while protecting contribution margin.

- Understand and monitor platform economics (commissions, fees, logistics costs, returns, ad spends) at SKU level.

- Coordinate with finance on payment reconciliation, claims, deductions, returns and chargebacks.

1. Inventory & Supply Coordination:

- Forecast SKU-level demand for each platform and share requirements with supply chain in advance.





- Manage POs, replenishment and fill rates; minimize stock-outs, aged inventory and short supplies.

- Track in-stock rates and inventory cover across warehouses and fulfilment centers.

1. Quick Commerce Operations:

- Drive availability at city and dark-store level; track and fix out-of-stocks by city, SKU and platform.

- Manage the PO cycle end to end: PO acceptance, appointments, timely deliveries, fill rates and GRN issues.

- Ensure compliance with platform norms on shelf life, packaging, labelling and delivery.

- Plan city-wise assortment and expansion into new cities and dark stores with the supply chain team.

- Manage quick-commerce visibility levers such as in-app ads, banners, category placements and platform promotions.

1. Advertising & Visibility (with Marketing):

- Work with the performance marketing team / agency on sponsored ads across marketplaces and quick-commerce platforms budgets, keywords and ROAS / ACoS targets.

- Monitor search ranking, conversion, ratings and reviews; flag product or quality concerns to the relevant teams.

1. Performance Tracking & Reporting:

- Track key account metrics by platform (and by city for quick commerce): revenue, contribution margin, ad efficiency, in-stock %, fill rate, conversion and ratings.

- Prepare weekly and monthly performance reports (MIS) for management, with root causes for gaps and clear action plans.

1. Market & Competitor Analysis:

- Track competitor pricing, launches, promotions, availability and category trends on each platform.

- Use these insights to recommend pricing, promotion and assortment actions.

📌 Key Accounts Manager (Ahmedabad)
🏢 Pintola
📍 Ahmedabad