Support day-to-day last-mile operations and assist in achieving smooth order execution, rider availability, basic vendor coordination, and accurate reporting under the guidance of the Ops Lead or KAM.
1. Daily Operations & Order Fulfilment
Ensure smooth execution of planned orders with minimal operational gaps. Monitor daily order allocation and completion
Coordinate with riders to ensure timely deliveries
Escalate any operational issues that may impact fulfilment
1. Rider Supply & Attendance Tracking
Maintain adequate rider availability for committed volumes. Track rider attendance and shift adherence
Arrange backup riders whenever required
Follow up on rider drop-offs and ensure continuity of supply
3. Revenue Target Support
Support the achievement of assigned account order and revenue goals.
Assist in tracking order flow and revenue realization
Highlight any revenue leakage due to operational issues
Escalate missed or unexecuted orders on the same day
4. Vendor Coordination & Basic Negotiation Support
Assist in coordinating with vendors and support basic commercial discussions.
Follow up on vendor requirements and service requests
Flag any rate or cost-related deviations to the reporting manager