Experience : 3.00 + years

Salary : Confidential (based on experience)

Shift : (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type : Office ()

Placement Type : Full time Permanent Position

**(*Note: This is a requirement for one of Uplers' client - SigSenz Technologies)

**What do you need for this opportunity?

Must have skills required: B2B SaaS, APIS, dashboards, alerting logic, Integration flows

SigSenz Technologies is Looking for:**** SigSenz is a Bengaluru-based applied AI company building hardware + software solutions for enterprise-level transportation safety and security. Our platform helps fleet operators in high-stakes industries — oil & gas, power, defence, and logistics — move from reactive incident response to predictive, evidence-led safety.

The Key Account Manager is the single point of accountability for SigSenz's most important customers. This is a hybrid role — part account manager, part customer success manager, part technical liaison. You will be the first dedicated KAM at SigSenz and will report directly to the CEO.

Key Responsibilities

- Own the end-to-end customer relationship — from onboarding through renewal — for a portfolio of enterprise accounts
- Serve as the primary point of contact across CXO, operations, safety, IT, and procurement stakeholders
- Run regular business reviews (QBRs) that tie platform usage to the customer's safety and operational KPIs
- Diagnose and triage reported issues — determine whether a problem is a product bug, configuration gap, integration issue,



or adoption gap — and route it internally with the right context
- Track adoption and usage health per account; proactively flag accounts at risk and build recovery plans
- Identify and pitch upsell and cross-sell opportunities based on the customer's operational roadmap
- Own renewal conversations and negotiate commercial terms in partnership with the CEO
- Capture product and operational pain points and feed them into the product roadmap process
- Maintain accurate account records, health scores, and renewal/expansion pipeline in the CRM
- Travel to customer sites — including remote and industrial locations — as required

Must-Have Requirements

- Engineering background or strong analytical training
- Experience in B2B SaaS account management or customer success (not commodity/transactional sales)
- Demonstrated ability to manage conflict across internal teams (engineering, hardware, services) and external stakeholders
- Technical fluency — comfortable with APIs, dashboards, alerting logic, and integration flows
- Equally effective engaging with CXOs, safety officers, and IT/data teams
- Open to field travel including remote and industrial locations
- Up to 3 years of total experience,



with exposure to both a technical and a customer-facing role

Good to Have

- Domain background in fleet, automotive, logistics, transportation, or IoT/physical security
- Experience managing enterprise or government accounts
- Prior upsell/cross-sell ownership against a revenue target
- SQL or data-reading ability
- Prior experience at a startup under 100 people

What Success Looks Like

- Net Revenue Retention (NRR) and gross renewal rate across your portfolio
- Upsell and cross-sell revenue generated
- Customer health scores and time-to-resolution on escalations
- Product adoption and utilisation depth across assigned accounts

How to apply for this opportunity?

- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a recent challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

📌 Key Account Manager (Bengaluru)
🏢 Uplers
📍 Bengaluru