Role OverviewWe are looking for an IT Support / IT Administrator to manage the company’s day-to-day IT requirements. The role will be responsible for providing technical support to employees, troubleshooting computer and network-related issues, maintaining system inventory, managing software and IT licences, and ensuring that company IT systems and equipment remain operational and properly maintained.

Key Responsibilities 1. IT Support &

- Troubleshooting Provide day-to-day technical support to employees for computer, laptop, printer and other IT-related issues. Diagnose and resolve hardware and software problems. Troubleshoot operating system, application, email, internet and connectivity issues. Install, configure and maintain computers, laptops, printers and other IT equipment. Assist employees with basic technical queries and system-related issues. Coordinate with external IT vendors/service providers when required.
- System &
- Asset Management Maintain an up-to-date inventory of all company laptops, desktops, monitors, printers, networking equipment and other IT assets. Maintain records of asset allocation to employees. Track new purchases, replacements, repairs and disposal of IT equipment. Ensure all IT assets are properly documented and accounted for. Conduct periodic checks of IT assets and update inventory records.
- Software &
- Licence Management Maintain a complete record of all software, applications and IT licences used by the company. Track licence validity, renewal dates and subscription costs. Ensure software licences are renewed before expiry. Monitor software installations and ensure only authorised/licensed software is used.



Maintain records of user access and subscriptions for relevant applications.
- Network &
- Connectivity Support Troubleshoot basic internet, Wi-Fi, LAN and connectivity issues. Coordinate with the internet/network service provider for outages and technical problems. Support basic configuration and maintenance of routers, switches and other networking equipment. Monitor recurring connectivity issues and coordinate appropriate solutions.
- IT Security &
- Maintenance Ensure company computers have appropriate antivirus/security software installed and updated. Assist with system updates, patches and routine maintenance. Support basic user access and password-related requirements. Follow company policies relating to data security and access to company systems. Escalate any suspected security or data-related issues to management immediately. 6.

Employee

Onboarding &

- Offboarding Prepare laptops/computers and required software for new employees. Set up required user accounts, applications and access. Maintain proper records of IT assets issued to employees. Collect and check IT equipment during employee exit/offboarding. Disable or coordinate removal of access as required.
- Vendor &
- IT Service Coordination Coordinate with external vendors for hardware repairs, AMC services, internet,



software and other IT requirements. Obtain quotations where required and maintain records of IT-related purchases and services. Follow up on pending repairs, replacements and service requests.

Required Skills &

- QualificationsBachelor's degree or diploma in IT, Computer Science, or a related field preferred. 2–4 years of experience in IT support, desktop support or IT administration. Good knowledge of Windows operating systems and common business applications. Strong troubleshooting and problem-solving skills. Basic understanding of computer hardware, networking, Wi-Fi and internet connectivity.

Experience in maintaining IT asset and software licence records. Good communication and employee-support skills. Ability to manage multiple IT issues and prioritise urgent requirements. Strong organisational skills and attention to detail.

Preferred

ExperienceExperience supporting 30–100 employees in an office setting.

Experience with Microsoft 365 or similar business applications.

Experience managing laptops, desktops, printers and networking equipment.

Experience coordinating with external IT vendors. Familiarity with basic IT security and data protection practices. Key ExpectationsEnsure employees receive timely support for IT-related issues. Maintain accurate and updated IT asset and licence records.

Minimise downtime caused by computer, software or connectivity issues. Ensure all company IT equipment is properly tracked and maintained. Proactively identify recurring IT issues and recommend practical solutions.

Maintain confidentiality of company information and systems.

📌 Job Description – IT Support / IT Administrator (Mumbai)
🏢 Inferno Business Solutions Private
📍 Mumbai