Our client INFOSYS is looking for IVR Test Engineer position with 7+ Years of experience in Bangalore location. CONTRACT TO HIRE AND WORK FROM OFFICE
:
- In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.
- Highly proficient in Cyara IVR automation tool.
- Extensive hands on experience in testing IVRs, inbound and outbound calls using manual / Cyara.
- Hands on experience in Cyara cruncher tool to perform IVR performance testing.
- Excellent communication and collaboration skills, and be a solid team player.
- Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues.
- Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing