Company Description We Win Limited is the world’s largest non-emergency integrated grievance provider, delivering GovTech, Digital CX, Workforce Analytics, and GCC setup solutions backed by strong technical expertise and extensive industry knowledge. With more than two decades of experience, the company provides third-party customer service in 20 languages to over 100 businesses across India. We Win is recognized as Central India’s first publicly listed BPO company under NSE since 2017, reflecting its stability and growth.
The organization has received awards from the governments of Uttar Pradesh, Madhya Pradesh, and Uttarakhand for outstanding non-grievance customer service, highlighting its commitment to excellence and public sector partnerships.
Role Description The IT Desktop Support Engineer is a full-time, on-site role based in Bhopal, responsible for providing technical support to internal users and maintaining desktop infrastructure. Day-to-day tasks include installing, configuring, and updating operating systems, applications, and hardware such as laptops, desktops, printers, and peripherals. The role involves diagnosing and resolving technical issues, responding to help desk tickets, and escalating complex problems when necessary to ensure minimal downtime.
The engineer will perform routine system checks, support user account and access management,
and maintain accurate documentation of incidents, resolutions, and asset inventories. Collaboration with cross-functional IT teams to support network connectivity, security policies, and continuous improvement of IT processes is also a key part of this position.
Qualifications
- Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and managing support tickets.
- Candidates should possess solid Information Technology and System Administration skills for managing desktops, user accounts, and basic infrastructure tasks.
- Candidates should possess effective Troubleshooting skills to diagnose hardware, software, and connectivity problems efficiently.
- Candidates should possess familiarity with Windows operating systems, common office productivity tools, and endpoint security practices.
- Relevant academic background such as a diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience.
- Strong communication skills, customer-focused mindset, and the ability to work in a fast-paced, service-oriented workplace.
- Ability to prioritize tasks, maintain documentation, and collaborate with team members and stakeholders.
- Industry certifications such as CompTIA A+, Microsoft (MCP/MCSA), or similar credentials are an advantage.
📌 IT Desktop Support Engineer (Bhopal)
🏢 We Win
📍 Bhopal