- Lead the IoT Operations & Service team across all products and projects.
- Build and develop the service team and establish effective SOPs, processes and workflows.
- Ensure SLA compliance, timely ticket closure and effective management of client escalations.
- Manage remote and field support teams for various projects across India.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Analyse support tickets, service logs, issue reports and repair data to identify recurring issues and improve service operations.
- Drive creative and modern customer service practices to improve customer experience, service efficiency and operational effectiveness.
Requirements
- B.E./B.Tech in Electronics or Electrical.
- 7–12 years of experience in remote support,
service or commissioning for IoT/automation systems.
- Understanding of electronics products.
- Previous experience leading a team of 10 members will be an added advantage.
What We Offer
- Work on cutting-edge IoT products that are already deployed in high-impact environments.
- Be part of a passionate, close-knit team that values innovation and technical excellence.
- Take ownership of core components across both hardware and software.
- Grow fast, with real exposure to live deployments and direct client interaction.