We’re Hiring | Call Centre Manager – Australian Campaign

Employment Type: Full-Time

Shift: Australian Business Hours

Salary: Competitive, based on experience + performance incentives

EcoGreen Australia is growing, and we’re looking for an experienced Call Centre Manager to lead our Delhi-based operations supporting the Australian market.

As a full-service clean energy company delivering commercial solar, battery storage and energy-efficiency solutions across Australia, our operations team plays a critical role in driving customer acquisition and delivering a seamless customer experience.

What You’ll Lead

You will take ownership of a high-performance contact centre covering:

- Outbound Sales & Lead Conversion
- Customer Service & Administration
- Installer Scheduling & Field Coordination
- Campaign & Dialer Performance
- Team Productivity & KPI Management

Key Responsibilities

- Lead, coach and motivate outbound sales teams to consistently achieve and exceed targets.
- Drive daily, weekly and monthly performance across sales, conversion, productivity and quality metrics.
- Oversee installer scheduling and coordination across Australia to ensure smooth field operations and minimise cancellations.
- Manage Customer Service and Administration workflows to maintain high service standards and accurate data.
- Monitor live dialer performance, lead quality, list penetration, talk time and conversion rates.
- Identify operational bottlenecks and implement processes that improve efficiency and customer experience.
- Prepare performance reports and provide actionable insights to Australian leadership.
- Build a culture of accountability,



ownership, continuous improvement and high performance.

What We’re Looking For

5+ years of Call Centre Management experience, preferably managing high-volume Australian outbound sales campaigns.

Experience in any of the following will be highly valued:

- Australian B2C/B2B sales campaigns
- Solar, energy, home improvement or field-service industries
- Installer or technician scheduling
- Logistics and workforce coordination
- Dialer and contact-centre operations
- Performance-driven sales environments

You should also have

- Excellent English communication skills
- Strong understanding of Australian customers and business culture
- Proven people-management and leadership skills
- Robust analytical and reporting capabilities
- A hands-on, target-oriented leadership approach
- The ability to work effectively during Australian business hours

Why Join EcoGreen Australia?

At EcoGreen, you’ll be part of a growing international business working at the intersection of clean energy, technology and sustainability.

You’ll have the opportunity to:

✓ Lead a high-impact Australian campaign

✓ Work directly with international leadership

✓ Build and scale a high-performance operations team

✓ Earn performance-based incentives

✓ Grow with an expanding clean-energy business

✓ Take ownership of a critical business function

If you’re an experienced Call Centre Leader who knows how to build teams, drive sales and create operational excellence, we’d love to hear from you.

Pay: ₹12,994.52 - ₹58,109.24 per month

Benefits

- Flexible schedule

Work Location: In person

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