Role Overview The Customer Relationship Officer will be responsible for managing key client relationships, driving business growth within existing accounts, and supporting sales execution. The role requires a strong understanding of customer needs, market dynamics, and effective use of CRM and digital tools to enhance customer engagement and revenue growth.

Key Responsibilities

1. Customer Relationship Management

- Build, develop, and maintain long-term relationships with clients to ensure high customer satisfaction and retention.
- Act as the primary point of contact for all customer inquiries, resolving issues promptly and professionally.
- Understand customer requirements and provide tailored solutions to strengthen engagement and loyalty.

2. Business Growth & Market Development

- Drive revenue growth by expanding business with existing customers through upselling and cross-selling.
- Analyse market trends and customer behaviour to identify growth opportunities within the assigned region.
- Take proactive initiatives to expand market presence and strengthen relationship with the customer.

3. CRM & Data Management

- Maintain accurate and up-to-date customer data, order pipeline, and interaction records in CRM tools.
- Ensure data integrity,



proper lead tracking, and timely updates for effective decision-making.

4. Sales Support & Execution

- Prepare customer presentations, proposals, and commercial offers aligned with client requirements.
- Coordinate with internal teams (production, logistics, and accounts) to ensure seamless execution of orders.
- Conduct Monthly Review Meetings (MRM) and provide updates on customer performance and business progress.

Key Skills & Requirements

- Experience: 5–10 years in Sales, Marketing, or Business Development
- Education: BE (Mechanical/Industrial) + MBA (Marketing) - Preferred
- Industry Preference: Automobile, Manufacturing, or Technology

Technical & Functional Skills

- Proficiency in CRM tools
- Advanced Excel skills (Pivot Tables, VLOOKUP, data analysis)
- Experience with email automation and digital outreach tools
- Hands-on experience with AI tools (ChatGPT, Gemini, or similar)

Core Competencies

- Robust communication and interpersonal skills
- Analytical thinking and problem-solving ability
- Customer-centric mindset
- Execution, focus and ownership
- Ability to manage multiple stakeholders and priorities

📌 International Sales & Marketing Officer (Nagpur)
🏢 Glydus
📍 Nagpur