We are looking for an experienced ICE Service Advisor to manage customer service requirements for petrol and diesel vehicles and coordinate between customers and the workshop team.
Key Responsibilities
- Receive customers and understand vehicle service/repair requirements.
- Prepare accurate job cards based on customer concerns.
- Explain required repairs, service work and estimated costs to customers.
- Coordinate with technicians for diagnosis, repair and service activities.
- Keep customers updated regarding vehicle status and additional repair requirements.
- Obtain customer approval before carrying out additional work.
- Ensure timely vehicle delivery as per committed timelines.
- Conduct final inspection and explain completed work to the customer.
- Handle customer queries, complaints and service-related concerns professionally.
- Maintain service records, job cards and customer communication.
- Coordinate with the workshop,
parts and billing teams for smooth vehicle delivery.
- Support customer satisfaction and repeat-service objectives.
Requirements
- 2–5 years of experience as a Service Advisor / Workshop Advisor / Automotive Service Consultant.
- Experience with petrol/diesel vehicles and automotive workshop operations.
- Good knowledge of vehicle servicing and basic mechanical concepts.
- Positive communication and customer-handling skills.
- Ability to coordinate multiple vehicles and job cards simultaneously.
- Basic computer/MS Office knowledge.
- Experience with dealership/workshop software will be an advantage.
Preferred Candidate Candidates from Maruti Suzuki, Hyundai, Tata Motors, Mahindra, Toyota, Kia, Honda, Renault, Nissan, MG or other authorised automobile dealerships/workshops will be preferred.
Key Skills
Customer Handling | Service Advisory | Job Card Management | Workshop Coordination | Vehicle Diagnosis Understanding | Upselling | Communication | Follow-up | Problem Solving
Pay: ₹15,000.00 - ₹16,000.00 per month
Work Location: In person
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