Chance: Potential full-time role based on performance
About the Role
We are looking for a proactive and responsible Learning Operations Intern to support learner engagement and day-to-day activities within the Learning Team. The role will involve regularly connecting with learners, tracking their progress and supporting smooth program delivery.
Key Responsibilities
Call learners regarding attendance, assignments, assessments and upcoming sessions
Follow up with inactive or at-risk learners and encourage participation
Understand learner concerns and coordinate with the relevant teams for resolution
Maintain accurate calling, follow-up and learner-engagement trackers
Support learner communication through calls, Whats App, email and LMS
Assist with live-session coordination and faculty follow-ups
Track attendance, submissions, assessments and learner feedback
Support the Learning Team with reports and other operational activities
Skills Required
Good verbal and written communication skills
Comfortable speaking with learners over calls
Basic knowledge of Excel or Google Sheets
Strong coordination, follow-up and organisational skills
Patient and empathetic approach toward learners
Ability to manage multiple tasks and timelines
Fresh graduates who are interested in education, learner experience and operations are encouraged to apply.