We are hiring for IT Support role in Mohali. Please find the below:

Role : L1 IT Help Desk Onsite Support

Location :Sector 74, Mohali

Pay Rate : 25K per month(in hand/No Deductions)

Immediate joiners Required

Shift: Rotational [Alternate Saturdays off]

Client Details

Pay Roll : Digitech Squad

Client : Aspire Systems

Role Summary:

Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction.

Key Responsibilities:

Receive, log, and track calls/emails through the ticketing system.

Perform call logging & recording and ensure accurate web logging of tickets.

Conduct incident classification, initial investigation, and diagnosis.

Provide initial troubleshooting and support based on a defined knowledge base and SOPs.





Escalate incidents to Onsite Support or relevant teams when required.

Ensure proper incident closure, confirming resolution with users.

Conduct basic trend analysis to identify recurring issues.

Manage Service Request Catalogue items, including password resets, access requests, and standard configurations.

Maintain excellent communication and follow-up with end-users.

Diploma/Graduate in IT or related field.

1-5 years of experience

Robust communication and customer service skills.

Understanding Windows/Mac OS, MS Office, and common IT applications.

Ability to follow procedures and document accurately.

Interested candidates can share their resumes at [email protected]

📌 Information Technology Support Engineer (Sahibzada Ajit Singh Nagar)
🏢 Digitech Squad
📍 Sahibzada Ajit Singh Nagar