Job Responsibilities – Housekeeping Supervisor

Hotel Excellency Bhubaneswar

1. Department Supervision

- Supervise and coordinate the daily activities of the housekeeping team.

- Allocate rooms, public areas, and other cleaning duties to housekeeping staff.

- Ensure all assigned tasks are completed on time and according to hotel standards.

- Conduct regular briefings and communicate daily instructions to the team.

- Monitor staff attendance, grooming, punctuality, and discipline.

1. Guest Room Inspection

- Inspect guest rooms, bathrooms, corridors, and other assigned areas for cleanliness, hygiene, and maintenance.

- Ensure rooms are properly cleaned, arranged, and ready for check-in.

- Check room amenities, linen, towels, toiletries, minibar, and other guest supplies.

- Ensure VIP, repeat, early-arrival, and special-request rooms receive appropriate attention.

- Report room defects and maintenance requirements to the concerned department.

1. Public Area Supervision

- Ensure cleanliness of the lobby, corridors, staircases, lifts, washrooms, restaurant areas, banquet areas, and other public spaces.

- Maintain proper cleaning schedules for high-traffic areas.

- Ensure the hotel's overall appearance meets the required standards at all times.

1. Linen &
- Uniform Management

- Monitor the issue, collection, counting, and proper storage of bed linen, towels, and uniforms.

- Coordinate with the laundry department regarding linen requirements and shortages.

- Ensure damaged or stained linen is properly segregated and reported.

- Maintain proper control of housekeeping inventory.

1. Cleaning Materials &
- Equipment

- Monitor the proper use and storage of cleaning chemicals and housekeeping equipment.





- Ensure staff follow correct procedures while handling chemicals and equipment.

- Report damaged or malfunctioning equipment for repair or replacement.

- Avoid unnecessary wastage of chemicals and consumables.

1. Guest Service

- Respond promptly and courteously to guest requests related to housekeeping.

- Coordinate special requests such as extra beds, baby cots, additional towels, toiletries, etc.

- Handle housekeeping-related guest complaints professionally and escalate unresolved issues to the Executive Housekeeper/Manager.

- Follow up to ensure guest requests and complaints are satisfactorily resolved.

1. Coordination with Other Departments

- Coordinate with Front Office regarding room status, check-ins, check-outs, room changes, VIPs, and early arrivals.

- Coordinate with Maintenance/Engineering regarding room defects and repair requirements.

- Coordinate with Food &
- Beverage/Banquets

for housekeeping requirements during events and functions.

- Communicate effectively with Security regarding lost & found and other relevant matters.

1. Lost &
- Found

- Follow the hotel's Lost &
- Found procedure strictly.

- Record and secure articles found in guest rooms or public areas.

- Ensure found items are handed over to the designated authority and properly documented.





- Maintain confidentiality regarding guest belongings.

1. Staff Training &
- Performance

- Train housekeeping associates on cleaning procedures, guest service, hygiene, grooming, and safety.

- Demonstrate proper room-cleaning and bathroom-cleaning procedures.

- Monitor employee performance and provide constructive feedback.

- Report repeated performance or disciplinary issues to the Executive Housekeeper.

1. Hygiene, Safety &
- Standards

- Ensure compliance with hotel hygiene, sanitation, and safety standards.

- Ensure proper use of PPE wherever required.

- Monitor safe handling of chemicals and equipment.

- Report unsafe conditions, accidents, damages, or hazards immediately.

- Support pest-control, deep-cleaning, and preventive maintenance activities.

1. Records &
- Reporting

- Maintain daily housekeeping reports and room inspection records.

- Update room status accurately and communicate discrepancies to Front Office.

- Record linen, amenities, cleaning supplies, damages, and maintenance issues as required.

- Prepare shift handover reports and communicate pending tasks to the next shift.

1. Additional Responsibilities

- Assist the Executive Housekeeper in maintaining departmental standards and procedures.

- Participate in periodic deep-cleaning and special cleaning projects.

- Monitor energy and water conservation practices within the department.

- Maintain professional conduct and confidentiality at all times.

- Perform any other housekeeping-related duties assigned by the Executive Housekeeper/Management.

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits

- Versatile schedule

- Food provided

Work Location: In person

📌 Housekeeping Supervisor (Bhubaneswar)
🏢 EXCELLENCY RESORTS PRIVATE
📍 Bhubaneswar