Job Responsibilities – Housekeeping Supervisor

Hotel Excellency Bhubaneswar

- Department Supervision

- Supervise and coordinate the daily activities of the housekeeping team.
- Allocate rooms, public areas, and other cleaning duties to housekeeping staff.
- Ensure all assigned tasks are completed on time and according to hotel standards.
- Conduct regular briefings and communicate daily instructions to the team.
- Monitor staff attendance, grooming, punctuality, and discipline.

2. Guest Room Inspection
- Inspect guest rooms, bathrooms, corridors, and other assigned areas for cleanliness, hygiene, and maintenance.
- Ensure rooms are properly cleaned, arranged, and ready for check-in.
- Check room amenities, linen, towels, toiletries, minibar, and other guest supplies.
- Ensure VIP, repeat, early-arrival, and special-request rooms receive appropriate attention.
- Report room defects and maintenance requirements to the concerned department.

3. Public Area Supervision
- Ensure cleanliness of the lobby, corridors, staircases, lifts, washrooms, restaurant areas, banquet areas, and other public spaces.
- Maintain proper cleaning schedules for high-traffic areas.
- Ensure the hotel's overall appearance meets the required standards at all times.

4. Linen & Uniform Management
- Monitor the issue, collection, counting, and proper storage of bed linen, towels, and uniforms.
- Coordinate with the laundry department regarding linen requirements and shortages.
- Ensure damaged or stained linen is properly segregated and reported.
- Maintain proper control of housekeeping inventory.

5. Cleaning Materials & Equipment
- Monitor the proper use and storage of cleaning chemicals and housekeeping equipment.




- Ensure staff follow correct procedures while handling chemicals and equipment.
- Report damaged or malfunctioning equipment for repair or replacement.
- Avoid unnecessary wastage of chemicals and consumables.

6. Guest Service
- Respond promptly and courteously to guest requests related to housekeeping.
- Coordinate special requests such as extra beds, baby cots, additional towels, toiletries, etc.
- Handle housekeeping-related guest complaints professionally and escalate unresolved issues to the Executive Housekeeper/Manager.
- Follow up to ensure guest requests and complaints are satisfactorily resolved.

7. Coordination with Other Departments
- Coordinate with Front Office regarding room status, check-ins, check-outs, room changes, VIPs, and early arrivals.
- Coordinate with Maintenance/Engineering regarding room defects and repair requirements.
- Coordinate with Food & Beverage/Banquets for housekeeping requirements during events and functions.
- Communicate effectively with Security regarding lost & found and other relevant matters.

8. Lost & Found
- Follow the hotel's Lost & Found procedure strictly.
- Record and secure articles found in guest rooms or public areas.
- Ensure found items are handed over to the designated authority and properly documented.




- Maintain confidentiality regarding guest belongings.

9. Staff Training & Performance
- Train housekeeping associates on cleaning procedures, guest service, hygiene, grooming, and safety.
- Demonstrate proper room-cleaning and bathroom-cleaning procedures.
- Monitor employee performance and provide constructive feedback.
- Report repeated performance or disciplinary issues to the Executive Housekeeper.

10. Hygiene, Safety & Standards
- Ensure compliance with hotel hygiene, sanitation, and safety standards.
- Ensure proper use of PPE wherever required.
- Monitor safe handling of chemicals and equipment.
- Report unsafe conditions, accidents, damages, or hazards immediately.
- Support pest-control, deep-cleaning, and preventive maintenance activities.

11. Records & Reporting
- Maintain daily housekeeping reports and room inspection records.
- Update room status accurately and communicate discrepancies to Front Office.
- Record linen, amenities, cleaning supplies, damages, and maintenance issues as required.
- Prepare shift handover reports and communicate pending tasks to the next shift.

12. Additional Responsibilities
- Assist the Executive Housekeeper in maintaining departmental standards and procedures.
- Participate in periodic deep-cleaning and special cleaning projects.
- Monitor energy and water conservation practices within the department.
- Maintain professional conduct and confidentiality at all times.
- Perform any other housekeeping-related duties assigned by the Executive Housekeeper/Management.

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits

- Versatile schedule
- Food provided

Work Location: In person

📌 Housekeeping Supervisor (Bhubaneswar)
🏢 EXCELLENCY RESORTS PRIVATE
📍 Bhubaneswar