We are looking for a customer-focused and communication-oriented Customer Support Executive Voice to join our team. The role involves handling inbound customer calls, understanding customer concerns, providing accurate information, troubleshooting issues, and ensuring a positive customer experience.
Role & responsibilities
- Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
- Process customer requests through various communication channels in a timely and productive manner.
- Utilize MS Office tools to maintain accurate records of customer interactions and updates.
- Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
- Strong communication skills with excellent verbal fluency in English language.
Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic computer knowledge with proficiency in MS Office applications (Excel).
- Ability to work flexible shifts including rotational shifts.
Preferred candidate profile
Any Graduate candidate
Candidate Must have excellent communication skills.
Must be comfortable with 24*7 working environment.
Perks and Benefits
Salary upto 3 LPA - 6 LPA
19k-25k in hand
Lucrative Incentives
2500-3500 Monthly Variable
5 Days working
24*7 Shifts / Night shifts
One side cab another side travel allowances
Job Location : Gurugram To get your interview scheduled contact below Call/ WhatsApp :