About Us

Join Cordia Healthcare, a fast-growing Denmark-based digital health start-up, working to transform the future of continuous patient care through technology.

About the Role

Cordia is looking for a Healthcare Relationship Executive to manage communication and coordination with patients and doctors. The role involves handling calls, addressing queries, providing information, coordinating follow-ups, and ensuring a smooth and professional experience for both patients and healthcare professionals.

Key Responsibilities

- Make and receive calls from patients and doctors regarding Cordia's services and programs.
- Handle patient and doctor queries through phone calls, WhatsApp, and other communication channels.
- Provide accurate information and assistance based on customer requirements.
- Coordinate between patients, doctors, and internal Cordia teams.
- Follow up with patients regarding appointments, services, queries, and other requirements.
- Communicate with doctors regarding patient-related coordination and service requirements.
- Handle customer concerns and complaints professionally and ensure timely resolution.
- Escalate complex issues to the appropriate internal team or management.
- Maintain proper records of calls, queries, follow-ups, and customer interactions.
- Ensure timely follow-up and closure of pending queries.
- Collect feedback from patients and doctors and communicate relevant feedback to management.
- Maintain a polite, empathetic, and qualified approach during all interactions.




- Support the team in maintaining strong relationships with patients and healthcare professionals.
- Follow Cordia's communication standards, SOPs, and confidentiality guidelines.

Required Skills

- Excellent verbal communication and interpersonal skills.
- Comfortable speaking with both patients and doctors.
- Strong customer-service and relationship-management skills.
- Good listening, problem-solving, and follow-up abilities.
- Patient, polite, empathetic, and professional approach.
- Ability to handle multiple calls and queries efficiently.
- Basic computer knowledge and familiarity with MS Office, WhatsApp, or CRM tools.
- Good documentation and record-keeping skills.

Qualifications

- Minimum 12th pass / Higher Secondary qualification.
- Diploma, certificate, or graduate candidates from any relevant or customer-service related field are welcome.
- Candidates with qualifications in Pharmacy, Healthcare, Management, Customer Service, or related fields may be preferred.
- Freshers are welcome if they have good communication and customer-handling skills.
- Prior experience in customer service, telecalling, healthcare coordination, patient care, relationship management, or a similar role will be an advantage.

Key Performance Areas

- Patient and doctor communication
- Query and complaint resolution
- Timely follow-ups
- Customer satisfaction
- Call handling and documentation
- Coordination efficiency
- Quality of communication
- Timely closure of customer concerns

📌 Healthcare Relationship Executive (Ahmedabad)
🏢 vCare Denmark
📍 Ahmedabad