AIWO Limited | Chennai | Full-Time

AIWO is hiring a Sales Head to own revenue end-to-end. We are looking for a senior healthcare/wellness sales leader with 10+ years of experience, including 4+ years in sales leadership, and a nursing, medical, or allied-health qualification.

This is a player-coach role. The Sales Head will not only lead the team but will personally close high-value clients, own an individual revenue target, coach through live calls and consultations, and build a high-performance, consultative sales culture.

The ideal candidate can speak credibly with clients about health assessments and wellness programmes, understand when clinical expertise is required, and consistently convert qualified leads into revenue.

1. Revenue & Sales Strategy

● Own the overall services revenue target.

● Build monthly and quarterly sales plans in partnership with the CEO and CFO.

● Develop conversion strategies by service, price point, lead source and customer segment.

● Define when leads should be handled by Sales, Health Coaches or Doctor Consultations.

● Build recurring revenue through renewals, upgrades, cross-sell, repeat business and referrals.

● Review pipeline and revenue performance weekly and implement recovery plans when targets are at risk. ● Identify opportunities to improve average deal value and programme mix.

2. Personal Selling & Leading from the Front

● Carry and deliver an individual monthly sales target in addition to the team target.

● Personally manage high-value programmes, Healthcation, VIP, referral and strategic client opportunities. ● Handle escalated, delayed or high-value opportunities requiring senior intervention.

● Take live sales calls and participate in consultations where required.

● Support on-site conversion during events, summits and other sales activations.

● Demonstrate effective discovery, objection handling, follow-up and closing techniques.

● Conduct regular call reviews and share practical learnings with the team.

● Set the standard through visible involvement, consistency and accountability.

3. Team Leadership & Performance

● Lead, coach, hire and retain the Inside Sales, Health Coach and Doctor Consultation teams.

● Build the sales organisation and team structure as business volume increases.

● Conduct daily sales stand-ups and structured weekly 1:1s.

● Set clear daily activity expectations covering calls, talk-time, follow-ups and lead coverage.

● Monitor individual performance and intervene early when performance declines.

● Conduct regular call audits and coaching sessions.

● Develop team capability in consultative selling, objection handling,



closing and compliant health communication.

● Manage incentives, performance reviews and Performance Improvement Plans where required.

● Recognise strong performance while maintaining clear accountability across the team.

4. Sales Process & CRM

● Own the complete lead-to-sale process in Zoho CRM.

● Ensure effective lead allocation, prioritisation, follow-up cadence, pipeline movement and lead disposition.

● Maintain agreed response-time SLAs for new leads.

● Reallocate leads based on rep performance, capacity and business priorities.

● Ensure every lead has a clear status, next action and follow-up plan.

● Ensure sales, source, customer and payment information is accurately captured.

● Maintain a clean handoff from Sales to Customer Success and the Clinical Team.

● Ensure CRM revenue data can be reconciled with actual payments and financial records.

5. Clinical Credibility & Compliance

● Understand AIWO assessments, reports and programmes sufficiently to communicate their purpose accurately.

● Help clients understand programme benefits, process and expectations without making unsupported medical claims.

● Ensure the sales team follows approved communication and pricing guidelines.

● Escalate clinical questions and medical decisions to qualified doctors or clinical professionals.

● Maintain strict confidentiality of client health information and personal data across calls, WhatsApp and CRM.

6. Cross-Functional Collaboration

● Work closely with the Head of Growth Marketing on lead quality, campaign performance, offers and conversion.

● Provide structured feedback on lead quality, objections, pricing and customer demand.

● Partner with the clinical team to improve the consultation-to-sale journey.

● Work with Customer Success to improve onboarding, retention, renewals and referrals.

● Provide customer and sales insights to support service and product development.

● Support event and summit sales, including in office lead conversion.

Qualifications Required

● B.Sc Nursing, GNM or equivalent nursing qualification, or a degree/diploma in a related medical or allied-health field such as physiotherapy, nutrition, pharmacy, life sciences or paramedical sciences.

● 10+ years of sales experience in healthcare, wellness, hospitals,



diagnostics, preventive health or the medical industry.

● 4+ years of experience leading a sales team, while personally carrying and delivering an individual revenue target.

● Proven experience selling high-value healthcare, wellness or medical services directly to consumers (B2C).

● Strong experience in consultative and phone-based selling.

● Hands-on experience with CRM systems; Zoho CRM experience is preferred.

● Strong understanding of sales funnels, conversion metrics and revenue dashboards.

● Fluent English and Tamil.

● Hindi is an advantage for supporting Mumbai operations.

Preferred

● Experience in longevity, preventive health, executive health, weight management or wellness retreats.

● Experience building and scaling a sales team.

● Experience with hiring, incentive structures and performance management.

● Experience managing inside-sales or telesales teams.

● Experience converting digital, WhatsApp and performance-marketing leads.

● MBA or postgraduate qualification in healthcare management, sales or a related field.

Skills & Traits

Clinical Fluency :

Able to understand health reports at a practical level and communicate programme outcomes clearly and responsibly.

Consultative Selling :

Understands the client's needs and goals before recommending a programme.

Revenue Ownership :

Takes direct responsibility for both personal sales and overall team revenue.

Player-Coach Leadership

Leads from the front through personal selling, live coaching, call reviews and example.

Data-Driven Management

Runs the sales function through measurable activity, conversion and revenue metrics rather than assumptions.

Performance Leadership

Sets clear expectations, identifies underperformance early and builds a culture of accountability.

High Integrity

Maintains accuracy and transparency in health communication, pricing, customer commitments and client data.

What AIWO Offers

● Competitive compensation: Senior-level fixed CTC with performance incentives linked to services revenue and team conversion.

● Direct ownership: Work directly with the CEO with responsibility for shaping the sales function.

● Build and scale: Opportunity to build a high-performing, CRM-driven sales organisation across Chennai and Mumbai.

● Meaningful work: Work within preventive health and longevity with an established clinical team.

● Modern sales infrastructure: Zoho CRM, lead automation, digital lead generation and WhatsApp nurture systems.

● Leadership visibility: Prospect to lead sales initiatives around AIWO's flagship programmes and events

📌 Head of Sales (Chennai)
🏢 Aiwo
📍 Chennai